Customer Service High School

Latrice Stoot 832-***-**** ******@*****.***

Objective

My objective is to always execute and implement my most valuable assets not only for self-improvement but for company growth and enhancement. I am notorious for contributing a great personality, as well as a proficient attitude to the work place. I am also a firm believer in morality enhancement, encouraging my team to go above and beyond.

Experience

AT&T Septmeber/2014-Noverber-2015

As a premise technician, I managed the consultation and set up of in home services. I maintained consistent follow up and contact with clients to ensure satisfactory service. I managed the central Houston and Sugar Land territory. Composed daily reports containing service delivery information and end results. Managed over 50k in company equipment daily including testing, servicing and installing. Created customer profiles to organize services rendered and payment information.

Wal-Mart September/2013-Septmeber/2014

As a member of customer service, I managed resolving customer issues, cash transactions and retail appearance. I was responsible for the required open and closing store duties including cleaning, filing, till preparation and work station maintenance. Reduced transaction time which increased customer service level. Partook in skill enhancing training to master product knowledge, what-if scenarios and conflict resolution. I also input orders into the data base as well as picking and packaging, preparing them to be shipped. Lowe’s November/2010-August/2013

As a contractor service member, I managed bulk orders ranging from $1500-$15,000. Once orders were received, they were then pulled from the appropriate department, invoiced and stationed at Will-Call. Here I answered phones to create orders, answered pricing and product quality questions and composed home improvement solutions. I also pulled customer's online orders. From cashier duties to product delivery, I cross trained to better service our customers.

NASA (National Aeronautics and Space Administration) May/2008-August/2008 (During High School) As an intern, I acquired this job while attending Barbara Jordan High School working closely with a team on enhancing the ISS (International Space Station). Before the school year ended, I was offered a position along with other qualified students to design and engineer a piece of hardware that was added to the ISS. Here, my job duties were; but not limited to, designing hardware, testing hardware, communicating by phone and/or email, and preparing and presenting presentations related to my designs. Education

Barbara Jordan High School for Careers August/2005-May/2009-Diploma A career preparatory High School which promotes career development and business acumen giving graduates the knowledge and competitive edge advancing companies desire. Skills

Over the course of my educational and professional career, I’ve gained and mastered the following skills. Analytical/Research

Communication (written, oral and verbal)

Computer/Technical literacy

Adaptability/Flexibility

Multi-Tasking/Priority Management

Teamwork

Honesty/Integrity

Dedication/Tenacity and Dependability

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