Customer Service Sales
Resume:
Jo A. Dowling
Almont, MI *****
*********@*******.***
CHYRSLER, STERLING HGTS
*/** – 6/16
Assembles motor vehicles, such as automobiles, trucks, buses, or limousines, at assigned work stations on moving assembly line, performing any combination of following repetitive tasks according to specifications and using handtools, power tools, welding equipment, and production fixtures: Loads stamped metal body components into automated welding equipment that welds together components to form body subassemblies.
MALACE/LINC, Lake Orion, MI
7/2011 – 5/2014
Monitors and records all incoming and outgoing shipments. Additional duties may include preparing parcel delivered throughout out GM warehouse. Order products needed for CMA department. Enter work orders, purchase orders and sales orders in computer. Keep records on the use and/or damage of stock or stock handling equipment. Transact inventory movements using inventory control system. Fill independent demands for material requisitions. I monitor equipment or processes and reports problems to supervisor with keeping area safe, clean and organized. Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. Perform other tasks as assigned.
DIALOGUE MARKETING, TROY, MI
06/2009 - 07/2011 Customer Service
I answer incoming calls, processing customer orders, processing and facilitating sales representatives. Responsible to log quotes, complete call logs and help resolve any technical issues with tech support. Dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. With customers in mind, I establish and maintain effective relationship with customers and gains their trust and respect. I communicate with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport. I work accurately and thoroughly by paying attention to the details of job responsibilities by producing a minimum amount of errors while completing work. Able to recognize errors in work in progress corrections.
ITW THERMAL FILMS, Romeo, MI
08/1997 - 2/2009 Customer Relations /Shipping & Receiving
Responsible for needs/requirements of high revenue accounts through extensive follow-up procedures. Provide support to the Sales Team, ensuring all sales and service objectives met. Responsible for customer service duties including answering customer queries, problem solving and providing detailed information on their order. Worked with new customers as we development them into new accounts from our Sales Department. Prepared and sent monthly credit reports to all management. Worked in shipping & receiving by pulling orders and process with fex-ex or ups systems. Also complete paper work for truck shipments and stage all truck orders to ship out. Checked material received against purchase orders and packing documents. Assure that inventory items were tagged correctly. Created and affixed inventory tags as required. Delivered material to requisitioned or stock daily as required. Interact within all areas of the organization to ensure delivery per customer requirements. Primary responsibility for coordination of all shipping related services and activities. Maintained all logs and reporting documentation as required. Understand and adhere to all safety procedures. Understood and implemented the 80/20 philosophy through the production department.
EDUCATION
Major: Business
Mott Community College, MI
CERTIFICATES
Problem Solving, Macomb Community College, MI
Preventing Workplace Harassment, Macomb Community College, MI
Getting the Most from Microsoft Excel, Mott Community College, MI
SKILLS AND ABILITIES
Administrative Certificate Microsoft Office Software Patient Administrator Certificate Fork Lift Experience
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