Customer Service Data Entry
Resume:
Dales Jones
Fort Worth, TX ****4
***********@*****.***
Skills /Qualifications
Inventory Management/Dependable/Coaching/Managing Process/Production Planning/Process improvement/ Forklift Certification
Work Experience
Dr. Pepper Lead Merchandiser 04/2016 – Current
Overseeing 5-10 merchandisers in daily duties to service large format stores
Providing guidance in customer service and building customer relationships
Training new hires to learn expectations and tools to succeed in performance from to store to store task
Covering routes for merchandisers who are either on vacation or have called –in
Contacting truck drivers to confirm delivery scheduled appointment times
Daltile/Marazzi Head Customer Service Rep 03/2012 – 02/2016
In charge of operating the daily business of the store, overseeing 2 other CSR I of the front desk
Data entry for our customers’ orders using AS400 and Oasis systems with accuracy.
Order sent via email, phone and/or fax. Word, Excel and Office
Responsible for daily cycle count and inventory management through the Oasis System.
Received incoming truck and made ready pallets we were shipping out daily
Worked in the showroom with our walk-in customers for selection/ any questions.
Special order products from across the nation to fit our customer needs.
Assisted in administrational task to support management.
Responsible for preparing daily balancing for End Of Day close out and Bank drop the following day.
Trained all new hires for job task and expectation, deciding if they were a good fit or not.
Help set sales goals for the month.
Home Depot District Merchandiser 03/2004 – 02/2012
Managing inventory levels of 3,000 to 4,000 items for the second largest retailer in the country
Organized and stocked each time according to the rate of sale, season and special orders
Maintained a safe work environment
Maintained out-of- stocks avoiding the order of excessive amount of sku’s in the overhead
Established the inventory
Installed bay parts as needed due to damages, discoloring and new modification replacements
Building promotions wing-stack and cut-ins for season events or for assessment
Reviews
Sam’s Club Floor Associate 03/2002 – 04/2004
Down stocking products that are low or needed for customers
Set and complete store ads and plan-o-grams
Finished a worklist while maintaining a high level of customer service
Assisted cashier registers when lines are backed up
Pay company bills by cash, vouchers, or checks
Education
Eastern Hills High General Diploma 06/2001
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