Sales Customer Service

DALE GRAFFUIS

*** ********** ********, ********* *******, FL 32714

Cell: 407-***-**** - ************@***.***

PROFESSIONAL SUMMARY

Persuasive Account Manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties. SKILLS

l Top-rated sales performance

l National and Terriotory account management

l Strategic marketing

l Powerful negotiator

l Business development

l Enthusiastic yet professional demeanor

WORK HISTORY

Specialty Accounts Manager

Audio America – Jupiter, 33478, FL

l Contacted regular and prospective customers to explain product features and solicit orders. l Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list.

l Built client relationships by acting as the liaison between the customer service and sales teams. l Developed and implemented creative, cost effective programs which increased client retention rates compared to the prior year.

l Organized joint sales calls with current customers and outside vendors. l Handled the highest volume account in the Florida territory, generating more than $8million in revenue in a year.

04/2007 to 06/2013

Lead Sales and Project Manger

Radio Active – Orlando, FL

l Responsible for all phases of the sales cycle [Prospecting,Presentation,Proposal,and Project management] l Built relationships with customers to increase likelihood of repeat business. l Cultivate sales opportunities by follow up and referral contact with clients l Attend numerous training programs including sales and marketing techniques and advanced technology 03/2006 to 04/2007

Sales Representitive

AMI Sales Manufacturers Reps – Hollywood, FL

l Planned and led training sessions to promote in store sales team professional development and sales goal reinforcement.

l Communicated regularly with accounts in territory, and strategic managers for daily support and strategic planning for accounts.

l Built strong client relationships and provided high value-adding services, resulting in a 33% company market share increase.

03/2003 to 03/2006

Manufacturer Representitive

JVC of America – Lawerenceville GA

l Met with an average of 25 clients per week consistently, resulting in a 100% client retention rate. l Managed a portfolio of accounts totaling $1million in sales per month. l Oversaw sales forecasting, goal setting and performance reporting for all accounts. l In the top 10% of sales representatives out of 45 reps nationwide. 12/2000 to 03/2003

EDUCATION

High School Diploma:

Lake Brantley High - Altamonte Spg, FL

REFERENCES AVAILABLE UPON REQUEST

1985