Anuradha Rajagopal

acwjr1@r.postjobfree.com

RESUME

Over 5 plus years of experience in Information Technology with strong experience in IT Project management, Strategic account management, Client relationship management and Quality Assurance Testing.

Recent Job experience as a Healthcare Technology Specialist working with highly Strategic Accounts of Ambulatory Care Hospitals managing and enhancing the requirements of highly valued enterprise customers.

Managed multi-specialty Hospitals/practices, ensured successful product adoption of EMR, Practice Management (Front Office + Billing) and Patient Engagement in a timely and efficient manner. Experienced in Analyzing requirements, identifying process improvements and recommending different software solutions or products that would enhance day to day operations of clinics.

Extensive experience in handling critical and strategic clients (existing/new) using highly strategic analytical solutions and approach followed by the company. Experienced in handling weekly calls with the customer main point of contacts to address their major concerns and issues in a timely manner by providing immediate and effective resolutions through effective communication and project management decisions.

Successful project co-ordination skills within internal teams to share best practices for new and existing customers. Experienced in Allocating resources for various project activities and monitoring their daily responsibilities by working with different cross functional teams.

Influenced and built valuable working relationships with multiple geographically dispersed teams without direct reporting relationships by managing roles & responsibilities, phase objectives, change control, risks, issues, and actions.

Developed executive-level presentations covering program objectives, scope/budget, accomplishments and overall status.

Researched, documented and analyzed business processes to determine process gaps and identify requirements for Client relationship and product development.

Experienced in Functional testing, Unit testing, Integration testing, Regression testing, GUI testing, back-end testing, Browser compatibility testing, and component testing on Windows.

Experienced in writing Test Plans, defining Test Scenarios and Test Cases, analyzing bugs, interacting with team members and track the bugs till closure.

Well versed with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Logging and Tracking Defects in all the phases with major responsibilities.

Excellent analytical and Communication Skills and ability to work independently with minimal supervision and perform as part of a team. Ability to work under competing deadlines.

Ability to learn and adapt to new tools and technologies very quickly.

Dedicated and Self-motivated to take independent responsibility coupled with ability to contribute as a team member.

Technical Skills:

Test Reporting and Bug Tracking

Bugzilla, Clear Quest, Test Director, Quality Center 9.x/10.

RDBMS

SQL Server

Office tools

MS Office – MS Word, Excel, Power Point, Visio, Project, Pencil,

Browsers

Windows [ IE, Mozilla, Netscape, chrome], [Safari, Mozilla, IE] [Safari, Mozilla, IE].

SDLC Methodology

Agile, Waterfall, Scrum

Operating Systems

Microsoft Windows 2000/XP/Vista/ 7/8, Linux

Crash course from Zarantech Technologies on SAP & BI Reporting Tool out of own curiosity and Interest

SAP Business Objects Business Intelligence 4.0. Business Objects Web Intelligence, Universe Designer, Desktop Intelligence, Info view, Launch Pad, Crystal Reports Enterprise, XCelsius, MS Excel and BEX.

eClinicalWorks

MA, Westborough, USA April 2014 – April 2016

Role: Strategic Account Manager (Project Manager)

More than a traditional EHR, eCW offers a unified solution for private practices /hospitals on their population health, revenue cycle management, patient engagement and services.

Responsibilities:

Accountable for managing the delivery of critical projects and requirements by providing managerial support for all the projects conducted by the company. Also responsible for providing monthly technical updates of any known issues/risks to Senior Manager.

Responsible for connecting and engaging multidisciplinary technology teams and business groups on medium size enterprise projects. Lead technical resources and co-ordinate with vendors to facilitate, evaluate, identify and implement IT solutions that are cost effective, meet customer expectations, delivered on time and within budget.

Responsible for client progress meetings on and off site, cost control, invoicing, invoice payment resolution and conditions of contract. Also worked closely with cross-functional teams to promote overall company effectiveness.

Knowledge in various Provider and Patient products, Pop health, Revenue Cycle Management and other eClinicalworks services .Patient engagement products including web-based Patient portal, Healow open access, Messenger and Kiosk check in. Provider based products include the eClinicaltouch(iPad), Mobile(Mobile EMR), eBO(Business Optimizer) and Scribe. Suggesting and establishing various Optimization techniques and services provided by the company. Working with Integration and Interoperability teams to provide options for patient care and data efficiency.

Educating and cross-training the user groups on various companion products, eClinical services (MU and PQRS) and Government incentive programs such as Meaningful use and chronic care management.

Managed over 55 highly strategic multi-specialty Hospitals with large number of providers and users.Working off hours with several overseas technical teams for various production upgrades, patches, technical support and version developments for various products.

Gained experience in Workload management, Risk assessment /management, Change Management and tracking production by leading and participating in weekly team meetings.

Tracking and trending the support cases, creating analytic reports to identify the key areas where issue occurs. Documenting various information on company grown project management tool called e-Manager. Accessing Bugzilla to learn about most recent status on bug resolutions.

Keeping the Influencers and Decision makers constantly updated with the resolutions, notifications, important communications and outreach and managing their Organizational goals. Documented the calls under call logs and escalated critical issues for better troubleshooting and problem solving by working with inner management.

Awarded 5 star rating for working harmoniously with internal team members and retaining highest satisfied clients through my performance reviews.

Conducting Presentations to senior executives of company providing/validating deeper understanding of Client’s architecture, SWOT analysis and action items taken to dissolve their weaknesses.

Example to the above can be Practice management issue, identifying their Denial /Rejection ratio and suggest active Revenue consulting services or Revenue Cycle Management contract opportunity.

Projects:

Clinical Information & EMR Implementation (Inpatient, Outpatient, Ambulatory, Practice Management)

Revenue Cycle Management Assessment & implementation

EMR Interface/ Device Interface development & implementation

Orgamation Technologies

MA, Boxborough, USA September 2012 – April 2014

Role: Project Lead/QA

Responsibilities:

Manage and monitor project schedule, scope of work, resource allocation, risk assessment, vendor contacts, work breakdown and implementation schedule for hardware and software upgrades and modifications .Work as a project lead for offshore team.

Requirement Gathering from clients, Analyze the user requirements, functional specifications and Use Case documents,Risk management,Design analysis, Meetings with Development and receive beta exe, created the Test Plans, Test cases for Functional testing.

Participated in requirement review and bug review meetings regularly conducted within the team.

Co-ordinate directly with product customers and document and prepare specifications for the customization of the software product.

Interact with the developers on the project completion, testing and follow up with the customers regarding the same. Obtained appraisal, appreciated by CEO for Quality. Testimonial can be found on the company website.

Executed test cases manually, run the test scripts and reported defects through Tracker.

Accurately recorded and provided in depth documentation of each problem found, track status of defect; verify the Used SQL queries were to retrieve data from tables and to perform Back-End testing.

Verified product documentation is technically correct, error free, user friendly and provided standard Test metrics to management.

Published release notes/document and final project reports for the changes required to be made in the production environment.

Conducted Functionality and Regression Testing during various phases of application testing.

Conduct regular weekly and Bi-weekly meetings with strategic clients in order to get feedback on improvising the software technology and resolved support issues.

Upgrading the customer’s application and database and giving solutions over Glance network.

Provided Technical support using SQL queries, writing stored procedures on the customer’s query browser as a solution for certain update and delete options.

Environment: .Net, VB Scripting, SQL server, MS access, Windows 7/8, QTP 10.0, Tracker, Bugzilla, Quality center

Allsec Technologies,

Chennai, INDIA 2002 -2003

Role: QA Tester,

Responsibilities:

Reviewed Business Requirement Documents and Technical Specification.

Execute used test cases for manual testing procedures.

Carried out test data for positive and negative test scenarios for functional testing.

Documented the test cases templates in MS Word note environments.

Wrote test cases using MS excel.

Performed functionality testing, GUI testing, and regression testing manually.

Performed regression tests after every bug fix and system enhancements.

Documented the testing procedures testing results for future reference.

Ensured the application conformed to QA guidelines during life cycle testing.

Executed Test Cases and generated error logs, tracked bugs and created reports.

Environment: Manual Testing, VB, Windows, MS Office Suite.

EDUCATION AND CERTIFICATION:

DEGREE/CERTIFICATIONS

UNIVERSITY/INSTITUTE

YEAR

B.S Bachelor of Science in Chemical Engineering

University of Bangalore, Bangalore, India

August 2000

E-commerce and Applications

National Institute of Information Technology, Chennai, India

January 2001

Certified Web Applications and Programming

National Institute of Information Technology, Chennai, India

January 2001

SAP Business Objects 4.0

Zarantech Technologies

Sep-2012

Certified Scrum Master(CSM)

Scrum Alliance (License# 000545096)

July-2016

References Available Upon Request

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