Mark Lee **** S. Conlon Ave.

West Covina, CA ****0

Email: acwjq9@r.postjobfree.com

Tel: 626-***-****

PROFESSIONAL EXPERIENCE

APR 2005 – Current: LIBERTY COMPONENTS, INC. Stanton, California 11631 Seaboard Cir, Stanton, CA 90680

Projects Technician

Utilized SOLIDWORKS and SolidCAM 3D design software to conceptualize products for prototyping.

Operated Tormach 1100 series PCNC to fashion product components.

Created prototype devices that are currently in use by law enforcement.

Diagnose, troubleshoot and repair: includes phones, peripheral equipment and other devices.

Planned and built the network infrastructure for the company’s move to a new facility.

Regularly installed updates to office workstations.

Controlled computers remotely via the internet using Microsoft Remote Desktop Protocol.

Advised and tested software technology to improve office workflow efficiency and decreased paper waste.

Maintained Windows Server 2003 with Windows 7, Vista, and XP workstations.

Managed warehouse activities.

MAR 2004 – Current: KINNEX INTERNATIONAL, INC. Los Angeles, California 122 Winston St, Los Angeles, CA 90013

Contract Computer Technician

Maintained Windows Server 2003 with Windows 7, Vista, and XP workstations.

Maintained modems, routers and network attached DVR.

Configured network port routing for various applications such as remote video server and remote desktop access.

Gave systems, network and Internet support to users in person, over phone, or through email as needed.

Checked with user guides, technical manuals and additional documents to research and put solutions into practice.

Supported, troubleshot, repaired, and replaced software, hardware, and peripherals.

Utilized Radmin 3.4 remote desktop software to address and resolve end users’ issues.

Installed PC software and peripherals.

Advised and recommended equipment purchases and upgrades.

Troubleshoot printing problems with networked Brother multi function printers and Zebra thermal label printers.

JUN 2001 – JUN 2002: COLOWATCH, INC. Houston, Texas 2825 Wilcrest Dr Suite 558, Houston, TX 77042

Computer Technician

Managed and assisted in the design of remote accessed collocated server software

Created protocols for troubleshooting remote systems.

Built Network Operations Center.

Assisted in managing and configuring computer networks in Win NT 4.0 environment.

Responded to requests for technical assistance.

AUG 1998 – MAY 2001: FOCUS DEPARTMENT STORE, INC. San Gabriel, California 140 W Valley Blvd # 380, San Gabriel, CA 91776

Assistant Manager

Designed, built, and managed Internet Café for multiplayer games for Windows 98

Managed the Computer Tech Center sales floor.

Repaired, built, and sold personal computers.

Provided standby help on PC related issues to all company workstations and point of sales.

Helped maintain and support the existing infrastructure. EDUCATION

DEC 2004: PASADENA CITY COLLEGE Pasadena, California 1570 E Colorado Blvd, Pasadena, CA 91106

Associate of Arts Degree in General Studies

JUL 1998: MONTEREY PARK COLLEGE Monterey Park, California 583 S Monterey Pass Rd, Monterey Park, CA 91754

Studied Computer Repair

Completed course with certificate.

TRAINING AND CERTIFICATIONS

Dassault Systèmes: Certified SOLIDWORKS Professional SEPT 2016

CSWP Certificate ID: C 73BU6M645N

Certified SOLIDWORKS Associate MAR 2015

CSWA Certificate ID: C MFH6KR2HSY

KEY SKILLS

Proficient with SOLIDWORKS 3D Design

Proficient in Microsoft Word and Excel

Building/Upgrading/Repairing Microsoft OS based computing systems and networks

Type 40 words per minutes

Fluent in conversational Mandarin Chinese

Strong sense of responsibility, reliable and detail minded

Team player with positive working attitude

Excellent analytical skills and a proactive approach to problem solving

Resourceful

Contact this candidate