Engineer Management

Personal Details

Name: Alberto Valiente

E-mail: ********.******@*****.***

Languages: Spanish, English

Mobile: +1-913-***-****

Summary Skills

Supervision, analysis, design and customer technical support for resolution of configuration and integration issues, as well as operations and maintenance duties, in order to assure optimal performance of the system for fault and event monitoring, generation of quality performance data,

24x7 daily support 365 days per year to users in the different technical areas of the company.

Full on call availability for emergency situations related to the systems on hand.

Capacity for extended focus on detailed and complex technical problems, and to be permanently in contact with the involved parties during recovery and resolution of the systems back to normal condition, according to client satisfaction.

Employment History

January 2015 - August 2016

Paraguay

Systems Professional Consultant

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows XP, Windows 7, Windows 8, Windows 10, Windows Server and Linux servers and clients on a WAN/LAN environment.

Installation, setup and configuration of Microsoft SQL Server 2008 and higher, MySQL 5.4 and higher.

Administration of Web Servers (IIS, Apache).

Setup and configuration of Microsoft Office, Open Office, Start Office software.

Installation, configuration and administration of LAN services on Windows (several versions) and Linux (several versions) environments.

Configuration of data and communication equipment such as hubs, routers, switches.

Supervision and coordination of all IT system-related activities, including networking, as well as all technical aspects related to all the daily activities.

Participation in the process of acquisition of all hardware and software necessary in order to continue development of the internal infrastructure.

Participation and coordination of technical teams for compliance of technical specifications and requirements.

Evaluation and analysis of all hardware and software required for implementation at the local offices.

Participation and coordination of all technical work-related activities for compliance with daily requirements.

May 2014 – July 2014

Ericsson Bolivia

Senior Support OSS Engineer

Onsite support for all OSS-related issues, including Acceptance Testing, as well as customer guidance on the utilization of the OSS, applications and processes.

Troubleshooting of day to day technical issues related to the OSS-RC/NetAct 14B platform an all associated applications and processes.

Configuration and commissioning of OSS-RC applications, processes and nodes into the OSS for fault, configuration and performance management in the mobile network.

OSS-RC 14B installation, commissioning and upgrade activities as requested, HP Blade, Oracle SUN Sparc servers.

Identification of problems, investigation, follow-up and resolution with Tier 2/3 support team.

Troubleshooting and resolution of OSS database configuration problems, high availability, file system corruption, Veritas, corba, java errors.

Troubleshooting, setup and configuration of recordings for STS data collection in MSC, BSC, RNC/RBS nodes for NWS and ENIQ Performance Tools.

Configuration and administration of ENIQ Server, backup and maintenance routines. Verification of data collection and available features.

Netbackup configuration, testing and administration. Data recovery, installation and deployment.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Customer phone/remote assistance for resolution of complex technical problems of LTE/WCDMA/GSM OSS version 14B.

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows XP, Windows 7, Windows Server and Linux servers and clients on a WAN/LAN environment.

Installation, configuration and administration of LAN services on Windows (several versions) and Linux (several versions) environments.

Configuration of data and communication equipment such as hubs, routers, switches.

Installation, setup and configuration of Microsoft SQL Server 2008 and higher, MySQL 5.4 and higher.

January 2013 – March 2014

Ericsson USA

Senior Operations & Maintenance OSS Engineer

Preparation for minor and major upgrades of the OSS-RC/NetAct platforms and all related applications and features for GSM/WCDMA/LTE in all available versions of the product.

OSS installation, commissioning and upgrade activities as requested for different versions, including HP Blade servers.

Identification of problems, investigation, follow-up and resolution with Tier 2/3 support team.

Integration of MSC, BSC, RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.

Troubleshooting and resolution of OSS database configuration problems, high availability, file system corruption, VERITAS, corba, java errors.

Troubleshooting, setup and configuration of recordings for STS data collection in MSC, BSC, RNC/RXI/RBS nodes for NWS and ENIQ Performance Tools.

Configuration and administration of ENIQ Server, backup and maintenance routines. Verification of data collection and available features.

Netbackup configuration, testing and administration. Data recovery, installation and deployment.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Customer phone/remote assistance for resolution of complex technical problems of LTE/WCDMA/GSM OSS systems of all versions for North American and Global customers.

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows XP, Windows 7, Windows Server and Linux servers and clients on a WAN/LAN environment.

May 2011 – September 2012

Ericsson Canada

Senior Technical Support OSS Engineer

Configuration, setup and administration of Windows XP, Windows 7, Windows Server and Linux servers and clients on a WAN/LAN environment.

Customer phone/remote assistance for resolution of complex technical problems of LTE/WCDMA/GSM OSS systems of all versions for North American and Global customers.

Troubleshooting and resolution of OSS database configuration problems, high availability, file system corruption, VERITAS, corba, java errors.

OSS initial install, commissioning, integration and upgrade (small and large), several versions and configurations.

Identification of problems, investigation, follow-up and resolution with Tier 2/3 support team.

Integration of MSC, BSC, RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.

Utilization and administration of WCDMA/GSM OSS RC tools and applications for the improvement of the cellular network, such as WRAN, RNC/RBS Element Manager, Winfiol, CNA, PMR, RNO, CHA, SMO, OPS, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Troubleshooting, setup and configuration of recordings for STS data collection in MSC, BSC, RNC/RXI/RBS nodes for NWS and ENIQ Performance Tools.

Configuration and administration of ENIQ Server, backup and maintenance routines. Verification of data collection and available features.

Netbackup configuration, testing and administration. Data recovery, installation and deployment.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment.

April 2008 – July 2010

Ericsson Caribbean

Senior Operations and Maintenance OSS Engineer

Daily maintenance and administration of WCDMA OSS RC6.2, as well as all of its applications, procedures and processes.

Analysis of telecom network current conditions with customer s personnel for preparation of FMX rules which would satisfy the requested requirements.

Identification, preparation and development of FMX rules, testing and implementation.

Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.

OSS initial installation, upgrade, integration and commissioning, as part of the local support team.

Identification of problems, investigation, follow-up and resolution with Tier 2/3 support team.

Integration of MSC, BSC, RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.

Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with internal customers.

Utilization of WCDMA OSS RC6.2 tools and applications for the improvement of the cellular network, such as WRAN, RNC/RBS Element Manager, Winfiol, CNA, PMR, RNO, CHA, SMO, OPS, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Troubleshooting, setup and configuration of recordings for STS data collection in MSC, BSC, RNC/RXI/RBS nodes for NWS and ENIQ Performance Tools.

Configuration and administration of ENIQ Server, backup and maintenance routines.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment.

August 2007 - December 2007

SeaMobile

Senior OSS Administration and Technical Support Engineer

Onsite support, maintenance and administration of OSS RC4, as well as all of its applications, procedures and processes.

Identification of problems, investigation, follow-up and resolution with Ericsson Tier 2/3 support team.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Daily maintenance and administration of OSS RC4, as well as all of its applications, procedures and processes.

Utilization of OSS RC4 tools and applications for the improvement of the cellular network, as well as Sybase and UNIX scripts for data retrieval.

Preparation, analysis and configuration of STS object types in the different network elements.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

General setup and configuration of send mail in the OSS for external communication, as well as configuration of remote printers.

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment

May 2006 – July 2007

Ericsson USA

Senior OSS Operations and Maintenance Engineer

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment.

Daily maintenance and administration of WCDMA OSS RC3, as well as all of its applications, procedures and processes.

Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.

Identification of problems, investigation, follow-up and resolution with Tier 2/3 support team.

Integration of RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.

Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with internal customers.

Utilization of WCDMA OSS RC3 tools and applications for the improvement of the cellular network, such as WRAN, RNC/RBS Element Manager, SMO, OPS, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Troubleshooting, setup and configuration of recordings for STS data collection in RNC/RXI/RBS nodes for NWS and Prospect Performance Tools.

September 2005- March 2006

T-Mobile USA

Senior OSS Administration and Technical Support Engineer

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment

Logging and tracking of Customer Service Requests via Remedy, follow-up and resolution of OSS-related problems.

Identification of problems, investigation, follow-up and resolution with Ericsson Tier 2/3 support team.

Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.

Daily maintenance and administration of OSS RC2.1 and RC1.1, as well as all of its applications, procedures and processes.

Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with internal customers.

Upgrade and installation of OSS CP and EC software, as well as emergency corrections.

Troubleshooting, setup and configuration of recordings for STS data collection in APG40 nodes for NWS and Metrica.

Utilization of OSS R2.1 and RC1.1 tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, OPS, Winfiol, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

August 2004 – July 2005

Cingular Wireless USA

Senior OSS Administration and Technical Support Engineer

Supervision of the installation, setup and configuration of all IT equipment, such as PCs, notebooks, printers, scanners, video cameras and other for institutional use no a WAN/LAN environment, for improvement of the infrastructure, as well as the coordinated development, on time, of correlated activities.

Configuration, setup and administration of Windows 98, Windows XP, Windows Server and Linux servers and clients on a WAN/LAN environment

Maintenance and administration of OSS RC2.1, RC1., R9.1 and NetAct, as well as all of its applications, procedures and processes.

Onsite support, troubleshooting, diagnostic and follow-up of technical problems over the phone with internal customers.

Upgrade and installation of OSS CP and EC software, as well as emergency corrections.

Troubleshooting, setup and configuration of recordings for STS data collection in APG40 nodes for NWS, Metrica and Watchmark.

Utilization of OSS R2.1, RC1.1 and R9.1 tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, OPS, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Installation and configuration of BO/NWS-related software, for Server and Client configurations.

November 2003- June 2004

Ericsson USA

Senior OSS Technical Support Engineer

Maintenance and administration of OSS RC1.1 and R10 NAED.

Onsite support of OSS-related issues, versions RC1.1 and R10 NAED, as well as troubleshooting, diagnostic and follow-up of technical problems over the phone with internal customers.

Preparation, analysis and configuration of STS object types in the different network elements.

Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Utilization of OSS R10 NAED and RC1.1 tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, PSA, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Installation and configuration Business Objects/Network Statistics Analyzer software, for Server and Client configurations.

July 2003 – October 2003

Ericsson Saudi Arabia

OSS Network Performance and Technical Support Engineer

Definition, preparation, configuration and analysis of network performance reports related to the mobile network.

Utilization of OSS R9.1 tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Setup and configuration of STS object types in the different network elements, both APG and IOG.

Preparation and configuration of statistical measurements for traffic, radio and transmission network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

May 2001 – November 2002

Ericsson Mexico

OSS Solution Architect/Network Performance Engineer

Preparation of Pre-Studies and Functional Specifications for implementation of OSS interfaces to different network elements, such as IVRs, SDPs, PPAS, Symon Servers, Voice Mail, SMS, SOG, BGw, GPRS GSN nodes.

Utilization of OSS R9.1 tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Preparation, analysis and configuration of STS object types in the different network elements.

Setup and configuration of statistical measurements for traffic and radio network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Installation, configuration and administration of HP Open View server software for implementation of SNMP interfaces in OSS Server R8.1, R8.2 and R9.1.

Support and follow-up of technical issues related to OSS Server R8.1, R8.2 and R9.1 as a 1st Line Support member.

Implementation of all the non-AXE network elements, both GSM and GPRS, for Fault, Performance and Configuration Management.

Onsite training of NOM OSS personnel in OSS-related applications, administration procedures and methods. Preparation of Training time plan schedule, follow-up and implementation.

Support and administration of OSS Server R8.1, R8.2 and R9.1. Participation in the installation and configuration of CP upgrades, EC installation and configuration of procedures and processes.

Installation and configuration of Business Objects for Server and Client configurations.

March 2001 – April 2001

Ericsson Jamaica

OSS Technical Support Engineer

Support and administration of Ericsson OSS R8.1.

Definition, configuration and preparation of statistical reports regarding the performance of the cellular network.

Installation, setup and configuration of applications and system upgrades as required.

Onsite training to Switch personnel on the use of the OSS and its applications and features.

Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.

Preparation, analysis and configuration of STS object types in the different network elements.

October 2000 - March 2001

Orange Dominican Republic

OSS Supervision Engineer

Support and administration of Ericsson OSS R8.0.

Definition, configuration and preparation of performance reports.

Definition and preparation of training program for BSC, NSC and OSS personnel regarding the operation and related features of the system.

Preparation and configuration of statistical measurements for traffic and radio network performance reports, both manually and utilizing SMIA and SDM OSS application tools.

Utilization of OSS tools and applications, such as CHA, CNA, PMR, RNO, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.

Configuration and administration of the OSS for FM, CM and PM.

Preparation, analysis and configuration of STS object types in the different network elements.

February 1998 – October 2000

Telecom Personal

CMOS/MSC Operations and Maintenance Engineer

Monitoring and surveillance of a TDMA Network, diagnostic, follow-up and resolution of specific technical problems, general maintenance of Ericsson AXE-20/25 (BYB202 and BYB501).

Support and administration of the TMOS (CMOS) Server, as well as its associated applications. Onsite training and support of internal personnel in the utilization of the CMOS platform and all of its associated applications for Fault Management, RBS integration, RF planning, configuration, preparation and analysis of statistical reports.

Participation in the installation and configuration of CP upgrades, EC installation and configuration of procedures and processes in the CMOS Server.

Preparation of statistical reports concerning the performance of the system, and its major components. Programming of measuring programs for cell and exchange traffic reports.

Configuration of PCs, and related software packages such as Lotus Notes 4.6, Microsoft Office 97, WinFiol, Reflection 2 for Windows, KRS for Windows.

Education

Bachelor of Science in Computer Information Systems

University training in system design using several programming languages, analysis, preparation and development of systems, as well as instruction in logical thinking, speech, languages, history, physics, mathematics, social sciences and all subjects part of the program of studies in a recognized university of the United States of America.

Specific Technical Skills

Expert in Failure Diagnostic and Configuration of Applications

Skills: Detailed configuration of application use according to client specifications.

Experience: Vast consulting around the world in the configuration of a varied array of applications. Diagnostic of faults, follow up and resolution of technical issues related to all the system applications, in order to assure the successful operation of the system by the client.

Successes: Successful configuration and commissioning of the system client services on time for the initial launch. Coordination of training sessions with the client, for the correct utilization of the system applications and tools.

Advanced System Administrator/Unix, Solaris, Linux, Sybase, Databases

Skills: Advanced system administration of UNIX, Solaris, Linux operating systems, as well as Sybase and SQL databases.

Experience: Worked as system administrator for Windows operating systems (all versions), OS/2, Linux, Solaris, UNIX and DOS based systems, as well as SQL and Sybase databases.

Successes: Initial startup and commissioning of OSS systems for mobile telecommunications networks, internet/intranet, local area networks, including dimensioning of file systems, databases, mail system, automation of daily maintenance tasks, initial configuration and recreation of file systems.

SAP Administrator/Module Configuration

Skills: Configuration and administration of the different SAP system modules.

Experience: Onsite assistance for configuration of SAP modules in the different departments of the company. Administration of SAP applications.

Successes: Installation, upgrade and commissioning of SAP modules. Initial startup of processes, diagnostic of technical issues and follow-up for resolution.

Solution Architect /Development of Integration Processes

Skills: Preparation of integration solutions for a wide range of specific functionality of OSS systems.

Experience: Management and preparation of technical solutions for the correct integration of specific features in OSS systems.

Successes: Development, verification and preparation of technical specifications detailing the methods of integration and proposed solutions for voice, fax, SMS, prepaid, post paid, and centralized billing systems using the latest technology.

Management of Performance/Statistics and Quality of Service Processes

Skills: Advanced configuration and administration of monitoring and control processes for quality of service.

Experience: System administrator for Quality of Service processes and systems. Configuration, identification of problems and resolution of related technical issues.

Successes: Integration, initial configuration, startup and administration of processes of data collection for post processing and loading into the relational database system. Presentation of specific quality of service reports according to the need and request of the client.

Administration of Backup Systems/Netbackup, specific, proprietary solutions.

Skills: Advanced administration and configuration of Netbackup backup systems and processes. Scheduling according to need of the client.

Experience: Netbackup administrator for all systems and equipment interconnected to the centralized OSS system.

Successes: Installation, configuration and administration of operations and maintenance tasks and activities pertaining to the Netbackup system, for all systems integrating the centralized network telecommunications OSS system.

References

Available upon request

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