Computer Technician

Devin H. Vickery

**** ******* ******. ******** *******, Mi 48310 248-***-**** *******@*****.***

OBJECTIVE

Knowledgeable, well-organized, self-motivated and dependable IT professional looking to secure a position with potential for growth, where I might utilize my extensive experience to learn, grow and provide substantial benefits to the company where I am employed.

QUALIFICATIONS

Computer Skills

15 years building, and troubleshooting personal computers.

Strong analytical and problem-solving skills.

Expert in computer assembly and diagnostics and software troubleshooting

Expert in Windows, DOS, NTFS, and LAN/WAN administration

Above average skills in MS Office suite including Word, Excel, Power Point, Open Office, Safari, Chrome and Firefox

Expert with Lotus Notes functionality and troubleshooting

Expert with Microsoft Outlook functionality and troubleshooting

Expertise with trouble ticket systems and process documentation.

Able to learn new software applications with ease.

Experience navigating and maintaining knowledge management systems

Interpersonal and Teamwork Skills

Excellent team player with the flexibility to lead or support as needed.

Works well with a diverse group of people.

Honest, friendly, excellent communication skills.

Demonstrated accuracy, and attention to detail.

Committed to assisting others.

Networking with colleagues on complex tasks

EDUCATION

Baker College, Clinton Township, MI ` 2014

Associates of Applied Science, IT Support Specialist Program

New Horizons Computer Learning Centers, Livonia, MI 2005

Microsoft and CompTIA certifications, MCDST, MCP, Network +, A+

Computer Training Labs, Farmington Hills, MI 2003

Computer Technician Certification

Grand Valley State University, Allendale, MI 1996

Concordia University, River Forest, IL 1993

EMPLOYMENT

HP Enterprise, Pontiac, MI

Level Two Support - Remote Desktop Management 2015 to Present

Level One Global Support Desk Agent 2015

Independent IT Professional, New Baltimore, MI

Computer Technician 2004 to 2015

Private Residence, New Baltimore, MI

Caregiver 2004 to 2015

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