Customer Service Microsoft Office

Estefania Causil

*********.********@*****.*** Cra. 64B #94-197, Barranquilla-Colombia (+57) 5-300*******

I am an enthusiastic, organized, efficient and pro-active person, with financial analysis experience, as well as in development of strategic planning. I seek a stimulating work environment with opportunities to improve my skills and capabilities, and to grow inside the company.

Experience

Financial Analyst Jr., Atunes y Enlatados del Caribe – ATUNEC (December 2015 – Actual)

Prepare the annual company budget and financial tools for special projects

Prepare financial analysis of the financial statements (Balance Sheet – P&L)

Payments to suppliers and financial obligations

Attention to customers and suppliers

Process accounts payables and expenses reports in SAP

Support to financial department

Internship, Atunes y Enlatados del Caribe – ATUNEC (June 2015 – December 2015)

Prepare the annual company budget and financial tools for special projects

Prepare financial analysis of the financial statements (Balance Sheet – P&L)

Payments to suppliers and financial obligations

Attention to customers and suppliers

Process accounts payables and expenses reports in the accounting system (Finansoft)

Support to financial department

Business manager, Upa Club (January 2012 - January 2013), Barranquilla Colombia

Achieved good relationship with suppliers

Implemented computerized inventories management

Managed inventories, purchase orders, invoices and accounts payables

Established a function manual

Organized, planned and controlled social events

Gained experience on customer service problem-solving

Bilingual Agent, Bilateral Call center (December 2012 – January 2013)

Customer service

Basic troubleshooting

Summary of qualifications

Multilingual: Spanish (Native), fluent English, French basic knowledge

Outstanding written and interpersonal communication skills

Computer skills: Microsoft Office tools (Word, Excel, Power Point), SAP

Excellent computer management, especially of Microsoft Office tools

Great multi-tasker

Education

International Business Degree (2015), Universidad del Norte, Barranquilla – Colombia

Completed Business English and French course proficiency at Instituto de Idiomas (Language Institute)

Key performance indicators course (2015), SENA Virtual

Exchange Semester (2014), Instituto Tecnologico de Monterrey, Monterrey – Mexico

Financial analysis course (2014), SENA Virtual

IV Conference of International Business: Logistic Platforms for global competitiveness (2011), Universidad del Norte

III Conference of International Business: Trends & Logistics strategies for business internationalization (2010), Universidad del Norte

International Budget course with emphasis on Excel, Universidad del Norte

References

Karen Irina Cachan Stelmach

CFO – Chex Group

Contact info: (+57) 5 3440335 – +57-317*******

Rigoberto Clavijo Bohórquez

CEO – BOC Global Consulting Group.

Contact info: (+57) 5 3636971 – +57-300*******

Maura Garcia

Purchases Director – ATUNEC

Contact info: (+57) 5 3712121 ext. 154 - +57-316*******

Contact this candidate