Customer Service Manager

Supplier Quality Assurance Assistant Manager (Sony de Tijuana Oeste)

Production Superintendent (Venture Electronics México) Supplier Quality Engineer (Plantronics México)

CUSTOMER CARE MANAGER AMERICAS (Plantronics México) Actual Activities

Professional Objective

Education

Contibute to leverage the KPI’s of the organization applying my experience, knowledge and skills toward a great attitude, values and ethics; looking for always to the continuous Improvement, in order to get more responsibilities, better position and new challenges in the organization; offering do my best and working as a team with a sistemic mind .

Electrical and Mechanical Engeneer (University of Veracruz) 1988 - 1992 Personal Skills

1997-2001

2001-2002

2002-2003

Labor Experience

Sociable

Creativity

Punctual

Positive Attitude 100%

Nationality: Mexican.

Date of Birth: 06 Marrch of 1967 Age: 49 Gender: Male Status: Married Address: ITR De Morelia # 2065 Fraccionamiento Otra Tecnológico, Tijuana B.C. México Cellphone: 044 664-***-**** email: ************@*****.*** LinkedIn: Gonzalo Candía Special characteristics: Automotivated, Coach & Service oriented. Hobbies: Play foot ball, volley ball and swimming

Professional Achievements

In charge of ISO 9000/14000 Evaluation as well as CIC Global Certification; Contribute to the value proposal of the company. Coach and mentor of the self directed team for developing projects and improve KPI’s. Part of the staff meeting with managers and directors and participate in the new strategies of the company. Manage and handling conflicts and build the reward and recognition program. Manage and control the Budget and CapEx every FY. Development of process and new procedures flowcharts for getting a better understanding to the team. Participate as instructor in the PIEE with teachers of the community. Judge in the continuous improvement presentations. Master Business Administration (ITT) 2000 - 2002

Competencies

1) Sistemic Mind: 100%

2) Effective Comunication: 100%

3) Creativity: 100%

4) Emotional Intelligence: 100%

5) Initiative: 100%

6) Intuition: 100%

7) Teamwork: 100%

8) Excellent Negotiator: 100%

9) Coaching: 100%

10) Lidership: 100%

11) Office Microsoft: 90%

12) TRESS: 100%

13) Skype for business: 100%

14) English: 90%

Date Name of the Project %

April 1999 Sony Sensory Inspector Certification 100% March 2000 Cero Defects in Production 100%

Jan 2001 Production OTS Improvement 90%

May 2002 PMX Inventory Improvement 70%

July 2005 Process & Procedures Development 100%

Nov 2007 NECC Certification 100%

Dec 2010 Europe CCA Certification 85%

Jan 2016 CIC Global Certification 90%

Professional Profile

Team builder and coach. Able to work under pressure and results oriented. Facilitate to build teams applying quality and continuous improvement tools and methodologies such as QC Deming Cycle, A3 Thinking and DMAIC. Strong Customer Service skills (internal & external).

Quality and Productivity (ITESM) 2008

Director Skills and Lidership (ITESM) 2009

Certified Coach (CETYS) 2013

International Certified in Customer Service (SQI) 2014 Gonzalo Candia López

2005-2011 Global Customer Care Supervisor (Plantronics México) 2011-216

Contact this candidate