Management Customer Service
Resume:
Chartell Smith
*** ********** ** ● Clinton, MS 39056 ● **********@*****.*** ● 601-***-****
Dear Management:
I have a B.S. in Industrial Technology which I received from Alcorn State University, and currently is pursuing a M.B.A. Management of Engineering and Technology from Northcentral University. In addition, I have a background in Customer Relationship Management, Business Management, and Technology Management. I also have experience in Inventory Control, Engineering Focus, Lean Manufacturing, System Dimensional Layouts, Countermeasures for Quality due to field concerns, Cost Saving, and Safety and Quality Improvements.
I am accustomed to high pressured settings where multiple jobs are the norm. I enjoy a challenge and take pride in my job performance. If you’re looking for a qualified individual who sees challenges as opportunities to learn, then I believe I am the right person for the position. I have enclosed my resume for your review.
My hands-on-experience and practical knowledge and hands-on skills are well suited for the opportunity within this organization. I would like an opportunity to discuss how my experience and skills can help this organization shift forward. Until then, thank you for your consideration and I look forward to meeting with you.
Sincerely,
Chartell Smith
Chartell Smith
103 Stonebrook Ct. Clinton, MS 39056
Home phone: 601-***-**** Email: **********@*****.***
Work History
Primerica Financial Services, 2015-present
Independent Business Owner
Description: Help families earn more income and become properly protected, debt free and financially independent.
Work History
Branch Operator Spacewalk
Spacewalk of Jackson - Jackson, MS
October 2015 to June 2016
Responsibilities: Advised employees, promotes the organization, decides on courses of action of daily operations, oversees the operation of the organization, program, product, inventory, service delivery, and customer relationships.
Work History
Senior Production Technician
Nissan North America-Canton, 2003-2015
Responsibilities: Ensured that productivity goals were achieved through programs to meet current and future goals by resolving production issues related to quality concerns in the assigned zone.
Work History
Professional Sales Consultant, 2002-2003
Gray-Daniels Nissan
Responsibilities: Consulted and assisted with clients in regards to them making a buying decision on a new or used vehicle by providing thorough product knowledge.
Computer Skills
Microsoft Word 2016, PowerPoint 2016, Outlook 2016, Excel 2016
Skills
● Performance Optimization
● Customer Relationship Management
● Engineering Focus
● Defect Identification
● Process Improvement
● Parts Inspection
● Creative Problem Solving
● Counter-measuring
● Customer Service
● Standard Operation
● Quality Control
● Lean Manufacturing
● Business Finance
● Business Management
Education
Northcentral University, 2015-2017
M.B.A. Management of Engineering and Technology
Master’s Degree
Alcorn State University, 1999
B.S. Industrial Technology
Bachelor’s Degree: Coursework includes: Industrial Supervision, TQM, Speech and Communication, Tool and Die, Hydraulics and Pneumatics, Manufacturing Processes, Robotics, Semi-Conductor Theory
Affiliations
The Association of Technology, Management, and Applied Engineering (ATMAE)
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