Medical Assistant Customer Service
Resume:
Kimberly Madero
Medical Assistant/Phlebotomist/Registrar
Charlotte, NC 28262
**********@*******.***
OBJECTIVE
Looking to become an integral part of a major and successful organization, where I can foster long lasting relationships with patients and co-workers and fulfill my passion for helping others by utilizing my skills, experience and education to ensure the highest level of quality SKILLS
Front Office: Tech Savy: Clinical:
HIPPA
Answer Phones
Scheduling
Processing payments
CPT/ICD-9
Medical records
Customer Service
Teamwork
Independent thinker
Self-motivated
Approachable
Time management
Project Management
Quality assurance
Detail orientated
Well organized
Quick learner
Data Entry
Word
Excel
PowerPoint
Outlook
Acrobat Reader
IDX
STAR
EPIC
Autodesk CAD
Autodesk Revit
Illustrator
Photoshop
InDesign
Fax/Scanners
Printers/Copiers
Research and Internet
Phlebotomy
B.L.S
Vital Signs
Inventory
Conversions
Medical Terminology
OSHA
Surgical/Medical Asepsis
Injections
Documentation
Applying Dressings
Suture Removal
Specimen testing
Prescriptions
Throat Cultures
Surgical Preparation
EKG
CERTIFICATIONS
AMT – Registered Medical Assistant 02/16
American Red Cross – BLS (Basic Life Support for Healthcare Professionals) 02/16 Continual Health Education and Training – Phlebotomy Certificate 05/16 PERSONAL EXPERIENCE
Retail Associate 08/15- Present
B.S.A Mecklenburg County Council Scout Shop, Charlotte, NC
Advise/recommend merchandise and services based on individual needs; increasing sales
Build customer confidence; offering suggestions and opinions
Process payments by totaling purchases; processing checks, cash, gift cards and credit cards
Contribute towards team efforts to accomplish business related tasks and goals; increasing customer relationships, profits and donations
Volunteer – Outpatient Surgery 05/16- Present
CMC University Hospital, Charlotte, NC
Support registrar by welcoming patients and check-in
Answer phones in a friendly and positive manner
Update patient families; increasing comfort and communications between physicians and families
Escort families to patients before and after surgery Volunteer – Medical Records 04/14- 12/15
CMC Southeast Pain Care, Medical Records/Huntersville, NC
Created, organized and maintained patient charts
Corresponded/verified medical records for SSA and other requesting facilities that were time sensitive
Assisted registrar with welcoming patients and check-in
Gathered information, demographics and referrals to prepare charts for the following work day Kimberly Madero
Medical Assistant/Phlebotomist/Registrar
8710 Appledale Drive
Charlotte, NC 28262
**********@*******.***
PERSONAL EXPERIENCE CONT.
30 Day Externship – Medical Assistant 05/11 – 5/11 Center for Women’s Health, Camp Hill, PA
Obtained and recorded patient vitals/history
Surgical/Medical asepsis procedures to free daily instruments and patient exam rooms of disease-causing contaminants
Assisted physicians with procedures boosting patient comfort and establishing a calming environment to optimize the visit
Collected blood, tested urine samples and sent samples to lab for further testing Freelance Graphic Designer 10/07 – 10/09
David, Chiriquí/Dillsburg, PA
Conceptualized, designed and printed all business related materials for small businesses
Developed and produced invitations for all types of occasions
Drew, illustrated and implemented logo designs
Developed and researched strategic plans for advertising campaigns; increasing sales and clientele Production Artist/Graphic Designer 10/05 – 10/07
Aquent/Darden Restaurants, Orlando FL
Typeset, recreated, edited and designed multiple training pieces for print production for all Darden restaurants
Communicated with clients for proofing and design critiques
Managed, trained and motivated other artists
Adapted, organized and maintained a sufficient workflow of multiple projects in a team with competing deadlines under tight turnaround times resulting in service excellence PROFESSIONAL AWARDS
Central Piedmont Community College – Outstanding Character and Achievement - N.T.H.S Kaplan Career Institute – Graduated with Distinguished Honors - Medical Assisting Diploma Program Excellence on Externship – Excellent performance on externship - Awarded by Kaplan Career Institute Darden Restaurants ASAP Award - Service Excellence Support - Awarded by Red Lobster
Kimberly has demonstrated an eagerness to learn and has been a true team player. She will pitch in to do whatever is asked of her, with a big smile….Kimberly takes the initiative to see what needs to be done and proceeds without being asked…. Kimberly’s clinical skills are excellent and decision making is precise. She asks appropriate questions and does not proceed if she is unsure…. She will make an excellent hire for any medical office….” – Debra Garcia, Office manager, Center for Women’s Health EDUCATION
08/13 – Present Central Piedmont Community College Architectural Technology coursework 04/16 – 05/16 Continual Health Education and Training Phlebotomy Certificate Earned 09/11 – 09/12 Harrisburg Community College Nursing coursework 08/10 – 06/11 Kaplan Career Institute Medical Assistant Degree Earned 09/00 – 12/00 New York University Network Admin. Coursework 09/95 – 12/99 Parsons School of Design Architecture/Communication Design Coursework
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