Customer Service Quality

Mary Ferguson

*** ******* ** - ********, ** ***** ********@*******.*** - 434-***-****

Dependable, attendance is A+, and willing to work as a team member.

Nineteen years as a production specialist, operating a variety of production machines and equipment. Support and maintain the quality and safety of the product and also of fellow co-workers. Documentation of quality checks and tests accurately and on time. Manufacturing and shipping are in full and on time to satisfy consumer demand.

WORK EXPERIENCE

Customer Service Assoicate

Lowes Home Improvement

Assist customers in finding what they need for their home projects.

Sorter/Packer

JCREW -Forest, Va. -2015-Present

Sort and pack customers catalog orders. Ensure that the order is the correct item in which was ordered. Including the correct quality, color, and size.

Porter

TEVA PHARMACEUTICAL- Forest, Va.- 2014-2014

Clean and wipe down items on the production to prevent contamination of previous raw materials.

Production Specialist

ABBOTT NUTRITION - Altavista, VA - 1994 to2014

Work as a team member to ensure that production is filled and packaged out with all quality and documentation correct. Production is filled on time and shipped out on time to meet the demands of the consumers. Operating production machines, documenting all checks and tests required. Perform checks and tests on equipment to ensure the functioning is operational.x

Accomplishments

I gained a lot of knowledge about the job and how the process works together to produce a good quality goods.

Skills Used

The importance of making a quality product that is safe for the sick. And with no recalls.

EDUCATION

Associates degree in Business Admin. and Management

National Business - Lynchburg, VA

2004 to 2008

Diploma

o Chatham High School

Nursing

o Pittsylvania County Voctech Trade School o Central Va. Community College

Bachelor's in Psychology

Liberty University

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