Customer Service Management

Annette Dosser

***** ****** **** ****

Athens, Texas 75751

903-***-****

********@*****.***

Objective:

I have 10 years’ experience in call center setting. I have 3 years’ experience in Medicaid insurance processing. I have 15 years customer service. I have 6 years’ experience in Windows Microsoft software. I have 3 years accounting experience on customer’s accounts.

Work History:

The Results Company 07/11/2016- present 903-***-**** Herman Ellis

Palestine, TX

I answer calls for Blue Cross/Blue Shield of Michigan customers about their benefits.

Xerox Communications 08/01/2015-11/11/2015 931-***-**** Lavelle Thompson

Lewisville, Texas

I answered calls from Apple customers when their devices were not working properly.

Centurylink 07/01/2014-04/14/2015 573-***-**** Sherman Wilkenson

Monroe, LA

I answered calls from customers about their bills and set up new installs for services.

Suddenlink Communications 08/15/2011-03/31/2014 903-***-**** John Trimble

8190 SSE Loop 323

Tyler, TX. 75702

I answer the calls that come in for cable, internet, and phone customers that are having issues with their services. I setup trouble calls for the field technicians, if the problem cannot be fixed over the phone.

Health and Human Services 10/01/2008-05/09/2011 903-***-**** Heather Darden

891 Corsicana St.

Athens, TX. 75751

I processed applications for Medicaid, Tanf, and Snap programs. I processed changes on client’s accounts. I worked with Department of OAG for child support cases.

Education:

Associates Degree in Business Management May 2004

Skills:

I have 5 years’ experience in Microsoft Word, Excel and PowerPoint. I can use fax machine, printer and copier. I have knowledge in Outlook.

References:

Carolyn Bailey 132 Waurika Trail 903-***-****

Sheryl Stephens 143 Whiteface Dr. 469-***-****

Contact this candidate