Customer Service Microsoft Office

**/**** ** *******

Lexington, Kentucky

****

Lexington, KY

TIMOTHY HENSLEY

IT SUPPORT TECHNICIAN

I am an analytical candidate adept at solving complex issues with strong leadership, time management, and communication skills. I am cultivating skills to groom myself into a leading IT professional. I take pride in being highly motivated, patient, dedicated, and thorough in my work no matter what the task and I am competent in all technical skills necessary for a Tier 1 computer support role.

Professional Certifications

CompTIA A+ Certification

SKILLS

Over 5 years of personal experience

Troubleshooting and problem solving PC systems

Proficient with Windows XP, Vista, 7 operating systems Limited Active Directory experience

Workstation configuration and deployment

Network printer and peripheral configuration

DNS/DHCP and TCP/IP

Cat-5e network cabling

Installing virtual machines

Documentation of inventory and services

Office 365

Proficient with Microsoft Office 2013 Suite

Excellent written, verbal, customer service communication Work Experience

Sous Chef Manager/ IT Technician

Connor Concepts

Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Installation and configuration of office printers to an existing network. Provided base level IT support to company personnel. Installation and configured Cisco routers and switches. Resolved network connectivity when issues arose.

Excellent time management, prioritization and multitasking skills Tasked with ordering and inventory of products and supplies Proficient at adapting and making the best decisions with limited information and implementing them efficiently. Trained new employees and explained protocols clearly and efficiently. Self-motivated to see tasks to completed.

Accustomed to escalating important problems through proper company channels. Education

Associate of Arts: Arts & Sciences, A.A

University of Kentucky

235 Mary Rose Lane, Nicholasville, KY 40356 C: 859-***-**** ***********@*****.***

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