Customer Service State University

DIANE WILLIAMS AMANIAMPONG

*** ******** ***** ***

Greensboro, North Carolina 27405

***********@*****.*** 336-***-****

OBJECTIVE

Entry level position within a laboratory or medical environment promoting GLP’s, and GMP’s. Will implement SOP’s to include problem solving, planning, organizing, and budget management.

SKILLS & ABILITIES

Experience involving patient contact and customer service in a medical setting. Strong communication skills-both verbal and written. Considerable knowledge of computers and computerized lab equipment. Ability to make accurate observations and prepare written reports. Excellent Phlebotomy skills.

EXPERIENCE

North Carolina A&T State University

Greensboro, North Carolina November 2004-January 2016

Medical Laboratory Technician

Responsible for accurately performing laboratory procedures as assigned, trouble shooting laboratory equipment, and relaying test results to clinicians in a timely manner. Participated in safety and infection control procedures. Performed phlebotomy skills on patients.

UNC-Chapel Hill Family Practice

Chapel Hill, North Carolina August 2002-July 2004

Utilization of phlebotomy skills in obtaining specimens from patients. Communicated with physicians and nurses to resolve any clinically related problems. Had to be sensitive to the needs of patients.

R.J. Reynolds Tobacco Company

Winston-Salem, North Carolina March 2000-July 2002

Laboratory Technician

Monitored laboratory animals during trial runs of injections for research purposes and initiated animal necropsy after trial experiments. Maintained test report logs, quality control logs, and equipment records. Promoted quality investigations for animal issues related to research.

Education:

North Carolina A&T State University

Greensboro, North Carolina June 2010

Bachelor of Arts-Liberal Studies

Concentration in Professional Biology

Phlebotomy Certification

Raleigh, North Carolina July 2015

REFERENCES

Available upon request

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