Customer Service Medical Assistant

Tina L. Rogers

**** ******* ***, *******, ** ****2

307-***-****– Primary – Cell 972-***-**** – Alt - Home

************@*****.***

Ability Summary:

Proficient in Excel, Microsoft Office software programs, Peachtree Accounting, accounts payable/receivable, Dragon Premium, Quick Books, Results, Equator, Property Pres Wizard, Nitro Pro8 & a variety of Medical Office software programs & 10 key.

Have extensive experience in customer service, government documentation and policies, government interface software, billing and invoicing, OSHA and HIPAA.

Maintaining high standards in confidentially, productivity, organization, prioritizing, deadline oriented, good oral and interpersonal communication skills, work well with a team but also self-directed.

Relevant Experience:

Truly Noble Services

Garland, TX (Accounts Receivable/Payable/Payroll)

Jun 2015 – Present

Responsible for one part of one of the company’s largest individual accounts

Coordinate with supervisors, coordinators, vendors to make sure all work completed and photographs have been uploaded and received before payment is issued to contractor and invoice client

Review over 400,000+ photographs from contractors for 200+ new properties acquired each month of all exterior and interior maintenance work that has been completed. Basic invoice per property is $2100 and can go to as much as $10,000 per property after reviewing all photographs.

Invoice all emergency and out of scope work on properties approved by brokers/agents using company’s online portals.

Assist with current and accounts receivable aging to collect from other clients

Assist in verifying and entering employee timesheets.

Collect and apply payments

Job Costing

Tri City Cardiology

Mesa, AZ (Medical Records Clerk/Medical Assistant)

Oct 2014 – May 2015

Medix Staffing

Scottsdale, AZ (Claims Benefit Service Advisor)

Apr 2014 – Oct 2014

Ivinson Memorial Hospital

Laramie, Wyoming (Support - Health Information Management, Medical Records)

Nov 2012 – Mar 2014

Aspen Real Estate of Laramie

Laramie Wyoming (Office/Property Manager, Part Time)

Dec 2011 – Dec 2012

Collect rent, maintain and keep accurate records for multiple accounts/tenants.

Maintain office & rental account payable/receivable using Quick Books.

Make bank deposits & reconcile all office & rental accounts/discrepancies.

Schedule service and maintenance on 30 units.

Answer incoming calls, greet people and assist them with rental contracts, direct real estate questions and documents to appropriate agents.

Prepare court documents for collections.

Successful in saving the company $10k in researching & re-defining vendors, recouped over $5k in past due rents & re-evaluated semi & annual contributions.

American National Bank

Laramie Wyoming (Universal Banker, Company-wide position termination)

May 2010 – Sept 2011

Conduct multiple transactions promptly, accurately & efficiently in compliance with bank, state & federal procedures for up to 150 customers daily.

Perform specialized tasks such as preparing cashier’s checks, personal money orders & issuing travelers checks.

Receive, count working cash at beginning of shift, balance currency, cash, checks in cash drawer at end of each shift, balance vault at end of day, ensure compliance with all internal controls & established policies & procedures.

Answer inquiries, explain, advise on & promote bank products, services & checking & savings accounts to customers.

Answer incoming calls, help customers resolve discrepancies with their online accounts.

University of Wyoming Athletics

Laramie Wyoming (Media Relations, Part Time Seasonal)

Aug 2006 – Mar 2014

Manpower Temporary Agency

Gillette Wyoming (Contract work as Lab Tech/Computer Specialist, Warehouse/Cust Serv Rep)

Aug 2008 – Aug 2009

Created & maintained related government documentation.

Prioritized & delegated work & trained new employees.

Selected & packed electrical & non-electrical supplies for delivery.

Prepared outgoing shipment & processed incoming freight.

Provided customer service face to face, by telephone & electronically.

Responsible for inventory, quality control & created purchase orders & invoices.

Kept track of incoming and outgoing inventory or freight electronically.

Answered incoming calls, directed site specific calls to territory managers.

Prepare, test & analyze coal for moisture, ash, sodium & sulfur levels for mines.

Input data analysis using government interface software & calculated for specifications for mines.

Murdoch’s Ranch and Home Supply

Laramie Wyoming (Warehouse Assist/Inventory Control Clerk, Company layoffs)

Aug 2004 – Aug 2008

Managed inventory control & distribution for 14 stores in WY, MT, CO & NE.

Coordinated drivers & resources by scheduled deliveries through in-house truck drivers & outside freight companies.

Negotiate & allocate resources & train new employees.

Resolved discrepancies with shipping & billing with vendors, buyers & customers.

Picked inventory from daily purchase orders, staged freight for loading, load & unload semi-trucks using forklift or electric hand-jacks.

Process orders, forms, applications and requests.

Organize workflow to meet customer timeframes.

Obtain & evaluate all relevant information to handle product & service inquires.

Education:

Carrington College

Diploma Medical Assisting

Ameritech College

AAS Medical Billing and Coding

LaSierra Paramedical & Technical College

Diploma Computer Science

Military:

Army National Guard

Personnel/Supply Clerk, Accounting/Payroll Clerk & Transportation Specialist

Air Force

Air Traffic Controller

Certifications:

Certified Medical Assistant

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