Customer Service Representative

David Budd

Boynton Beach, FL ***** *********.***@*****.*** - 561-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Datalot - Boca Raton, FL - January 2013 to March 2016

Responsibilities

Received calls in call center regarding Home, Auto, Health & Life Insurance. Pre-screened prospective customers prior to transferring calls to clients. Assisted with any prospective customers questions in regards to services offered.

Accomplishments

Received numerous awards for quality and number of leads transferred that resulted in sales

Skills Used

Attention to detail. Accurate data entry. Proper telephone etiquette.

Customer Service Representative

Connect Point Research, LLC - Boca Raton, FL - January 2009 to December 2012

Responsibilities

Received calls in call center regarding prospective customers eligibility for Social Security benefits. Pre-screened prospective customers prior to transferring calls to clients.

Accomplishments

Provided clients with qualified leads to help them gain new customers.

Skills Used

Attention to detail, Accurate data entry. Proper telephone etiquette.

Customer Service Representative

Atlas Services Heating & Cooling - Boynton Beach, FL - August 2004 to December 2008

Responsibilities

Received calls from contract and non contract customers in need of help with heating and or cooling issues. Answered any questions regarding contracts and coverage, and booked service calls for both contract and non contract customers. Transferred calls from individuals interested in becoming contract customers to sales department.

Accomplishments

Provided exceptional customer service to contract and non contract customers.

Skills Used

Attention to detail. Accurate data entry. Proper telephone etiquette.

EDUCATION

Southfield High School - Southfield, MI

Oakland Community College - Rochester Hills, MI

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