Customer Service Human Resources

Michael R. Chapman

*** ****** **.

Saint Albans, WV 25177

304-***-**** or *******@********.***

Professional Profile

Recent graduate with a Master of Arts in Psychology seeking an entry-level human resources position.

Education

Master of Arts in Psychology May ‘16

Marshall University; Huntington, WV

Completed 48 credit hours in psychology

Certified Critical Thinking Instructor to teach college-level courses

Graduated with a cumulative 4.0 GPA

Inducted into The National Honor Society of Phi Kappa Phi

Bachelor of Arts in Psychology May ‘10

Bachelor of Science in Criminal Justice

West Virginia State University; Institute, WV

Acquired two bachelor degrees in less than 6 years

Awarded multiple Dean’s List Certificates for academic excellence

Graduated with a cumulative 3.2 GPA

Career History & Accomplishments

Psychology Instructor; Marshall University August ’14 May ‘16

Created lesson plans, lecture notes, PowerPoints, online quizzes, homework assignments, and a rubric for an APA-formatted research paper.

Constructed exams.

Designed an entire course curriculum.

Salesperson & Trainer; Pies and Pints Charleston, LLC. Dec. ’10 April ‘14

Provided exceptional customer service to the public.

Further developed my professional attitude and interpersonal skills.

As a certified trainer, I used my leadership to teach new employees the knowledge, skills, and abilities needed to be successful.

I was a top-producer in the company with often the highest sales and strived to improve my own knowledge, skills, and abilities.

Salesperson & Trainer; Olive Garden of South Charleston, WV. June ’06 Dec. ‘10

Worked in a casual, fine-dining atmosphere, which helped develop my professional attitude and interpersonal skills.

As a certified trainer, I used my leadership to teach new employees the knowledge, skills, and abilities needed to be successful.

I was awarded ‘Employee of the Month’ several times while employed.

Contact this candidate