Customer Service Manager

Professional Summary

Skills

Work History

Education

Bilingual

EѠѡџђљљю DђљяџђѦ

*** ***** ******** ******, ********, TX 75069 • Home: 214-***-**** • Cell: 214-***-**** • ************@*****.***

Qualified Customer Service Representativewith 16years in fast-paced customer service and call center environments. Personable and

professional under pressure.

Trusted key holder

Quick learner

Strong client relations

Cash flow management

Exceptional communication skills

Proficient in cash management

Bilingual

OFFICE MANAGER/AGENT, 10/2015 to Current

A MAX AUTO INSURANCE – 2400 AVENUE K SUITE G, PLANO, TX 75074

Answered an average of 60-80 calls per day by addressing customer inquiries, solving problems and providing new product

information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Directed calls to appropriate individuals and departments.

Helped drive sales goals and achieve monthly quotas.

BUILDER SERVICE REPRESENTATIVE, 01/2014 to 08/2015

AMERICAN WOODMARK – 1122 W. BETHEL RD STE 300, COPPELL TX 75019

Answered an average number ofcalls per day by addressing customer inquiries, solving problems and providing new product

information.

Politely assisted customers via telephone.

Communicated with vendors regarding back order availability and special orders.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Assisted builders with orders, scheduling, delivery issues.

Office Manager/Agent, 04/2012 to 12/2013

Baja Auto Insurance – Grand Prairie, TX

Quoted and processed auto, home, commercial insurance.

Payments and billing

General office duties

Open and closing of store also daily bank deposits for several locations.

Office Manager/Agent, 03/2010 to 08/2013

AA Plus Insurance – Dallas, TX

Managed office, open and closing agency

Quoting and processing applications

Processing payments and billing

Assisting customer with questions and concerns

Problem solving

GED:

North Andover Tech School - North Andover, MA

CNA: 2002

Grannys Home Health - MCKINNEY, TX

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