Customer Service Manager

Abria S. Mose

**** ******** ***** #**** *******,Tx 77075

713-***-**** *************@*****.*** Objective:

To pursue and obtain a professional position that will utilize and enhance my skills, offering opportunities for growth and advancements.

Summary:

Detailed oriented and computer literate, with excellent communication skills; fluency within an office environment with an ability to multitask; self motivated and disciplined to begin and complete assignments to meet and exceed demands and expectations. Possess strong organizational skills, with an interpersonal style that embodies a team approach. Education:

Houston Community College

Business Management 2011 current

Willowridge High School

Graduation class of 2006

Experience:

Ace Cash Express 2013 current

Center Manager

Cash checks using established risk analysis and risk management materials, marketing all ACE financial services, train and assist other employees in marketing efforts, process customer loans accurately following written guidelines, oversee daily center operations: bill payments, loans, money gram ect.

Camden Plaza Hotel 2011 2013

Assistant Manager

Customer service, reservation, guest check in and outs, accounting functions and cash handling, book keeping, payroll, ordering housekeeping & office supply, training, direct bill, all clerical task which includes: typing, faxing, updating reports, facilitating phone calls, and filing Howard Johnson Inn 2008 2011

Front Desk Clerk

Customer service, reservations, guest ins and check outs, accounting functions and cash handling, clerical task which include but not limited to: updating reports, facilitating phone calls, and filing

RMI Associate 2008

Receptionist/ PBX Operator

Heavy communication interaction & facilitating calls via telephone, internet and fax; ensuring prompt, efficient, & quality customer service for medical claims, accounting & billing issues; customer service clerical task which includes but not limited to; typing, faxing, updating reports, facilitating phone calls, and filing

E.D.S AT&T Carrier 2007 2008

Receptionist

Customer service, preparing each employee for the daily targets, clerical task which includes, typing, faxing, generating and updating reports, facilitating phone calls to the correct department, and filing

Bargain Network 2006 2007

Customer Service Rep

Customer service, creating and billing accounts via telephone, & updating reports upon request

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