Technical Support Assistant
Resume:
RICHARD F. LIWANAG
Contact number: 099*-***-****
Address :11th ave.,Grace Park, Caloocan City
Email Address: **************@*******.***
OBJECTIVE:
I want to succeed in an environment of growth and excellence to meet personal and organizational goals.
PERSONAL DATA:
Age : 32 years old
Date of Birth : November 29,1983
Height : 5’6
Weight : 60kg
Civil status : Marriage
Nationality : Filipino
Religion : Roman Catholic
WORK EXPERIENCES:
ACTIONLABS I.T Service Inc., Phils.Corp.
384-B E. Rodriguez Sr., Avenue, Cubao, Quezon City
Position: Technical support Engineer
July 2016 up to Present…
monitoring and maintaining the computer systems and networks within an organization in a technical support
installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Working with customers/employees to identify computer problems and advising on the solution
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves.
Citistores Inc.,
1919-B E. Amang Rodriguez Sr. Avenue, Rosario Pasig City
Position : I.T-Staff
September,2014 to January 2016
Responsible to maintain server and all POS on every branch.
Responsible to open new branch and deploy SQL server and update POS database.
Update hooks of POS monthly/maintain functional of store P.O.S
Secured and synch SQL database of all branch.
install and configures and upgrades operating system using standard business and administrative packages; modify specific application for use in operational Branch.
Daily Call Support and online /remote support.
Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Offering technical support on-site or via phone or email
FATIMA UNIVERSITY /HOSPITAL
120 MacArthur highway, Marulas,
Valenzuela City
Position : I.T-Technician / I.T-Support
November 2008 to November 2010
Responsible to maintain in good condition of all computer software and hardware both University campus and Hospital.
Maintains, updates and monitor back-ups; and computers software and hardware.
Responsible for trouble shooting and repair of network and computer problem both hospital and university campus.
INFORMATICS
380 Rizal Avenue exit. Corner, 11th avenue,
Grace Park, Caloocan City
Position: I.T-Technician
February 2008 to November 2008
Responsible for monitoring network connection and maintenance for server. Maintain, Updates and monitor backup.
Responsible for troubleshooting and make repair of computers and network equipment such as; routers. switches, hub and networks cards
maintain good monitoring network connection including user and email accounts; responsible to all computer to make update upgrades both software and hardware
ACSAT-Asian College of Science And Technology
B.Lunast, Sta. Maria,
Bulacan
Position: I.T-Technician / Property Custodian
August 2006 to November 2007
Responsible for monitoring network connection and maintenance for server. Maintain, Updates and monitor backup.
Responsible to make update inventory before end of semester of school year both computer and software and including electronics tools.
Responsible for troubleshooting and make repair of computers and network equipment such as; routers. switches, hub and networks cards ;maintain good monitoring network connection including user and email accounts
responsible to all computer to make update /upgrades both software and hardware .
ACSAT-Asian College of Science And Technology
J.P rizalst.Baliuag
Bulacan
Position : Student Assistant (S.A)
August 2003 to November 2006
Student assistant need to maintain scholarship average.
Student assistant must to maintain the computer laboratory both hardware and software like update operating system and make upgrade if necessary to replace any hardware defect for computer
Student assistant responsible to assist all incoming student
Student assistant always maintain cleanliness of computer laboratory.
EDUCATIONAL BACKGROUND
ACSAT-Asian College of Science And Technology
Graduate –April 2003 to June 2005 2yrs Diploma in Computer Programming
-2005 to 2006 1 year Electronics and Computer Technology
PARTIDA HIGH SCHOOL-ANEX
Graduate- June1999 to March2003
CALUMPANG EMENTARY SCHOOL
June 1993 to March1999
SKILLS AND TALENT
Knowledge in Microsoft Retail Management System(RMS) database online and offline and for backup and restore database.
Knowledge in P.O.S
Knowledge in software and Hardware
Knowledge in Software installation of Windows Operating System such: Windows Server 2008, Windows Server 2003,
Windows 8, Windows 7, Windows XP, Windows Vista.
Reformat/Setup and Installation of MAC Operating System
Dual Boot Operating system for Mac
Basic installation for types of Linux like:
Red Hat Enterprise Linux 5
Ubuntu
Install and Configure Active directory for Windows 2003 and Windows 2008
Create Domain Server and connect new computer to domain server.
Create Organizational Unit(OU) like:
Security Policies; Groups; Computer User; Printer sharing; File shares;
Username and password from domain server and permission for software application
Configure routers and repeaters including network cabling LAN/TCP/IP
Create Windows Operating System Recovery Backup Mode
Knowledge in Ghost Software clone.
Knowledge in Basic Adobe Photoshop
Basic Adobe INdesign
Basic Adobe Illustrator
Knowledge in Microsoft Office Components like;
Microsoft Word
Microsoft Power Point Presentation
Microsoft Excel
Microsoft Outlook/ configuration
Microsoft Publisher
Recover Wipe Out for Android system
Down load and Install Application from Android Market
Download and install application from Apple store/Setup MAC Operating system
Create Free Apple I.D- Including email
Willing to work for a long hour
Can work without supervision
I can work with group and active leader and member
Hard working
CERTIFICATE OF COMPLETION
March 2014 NORTON ACADEMY Q4FY14
Al- Wooroodst.,KingAbdullaziz Road,
Riyadh, Saudi
October2013 SAMSUNG ANDROID
Al-Sweedist.KingFahad Road,,
Riyadh, Saudi
June2013 QUALCOMM-SNAP DRAGON
Al- Wooroodst.,KingAbdullaziz Road,
Riyadh, Saudi
February 2013 Microsoft
Faisal st., corner Olaya Road
Riyadh, Saudi
May 2009 FATIMA UNIVERSITY
Mac Arthurs, Highway, Marulas
Valenzuela City
CHARACTER REFERENCE
Rocky James Domingo I.T Super Visor
Citistores Inc.
******************@*******.***
Engr. Rodrigo .Jonaras Super visor of Smart Product Computer Services
EXTRA-Unite Electronics Co.
*******.*@*****.***
Sweedist. King FahadRoad, Riyadh, Saudi
Engr.Randy Carlos System Administrator and I.T-Super visor
FATIMA UNIVERSITY
************@*****.***
Valenzuela City, Philippines
Mr.ArviEucogco School Director
ACSAT-
************@*****.***
Contact this candidate