Engineer Management

JAYMAR MIRALLES

Home Address: *** ****** **. *******, ******

Email: *************@*****.***

Mobile No.: 092********

Job Preference : IT Engineer (Hardware, Network, Back-up/Storage, Server)

Work Experience : 7 years

Reason for Leaving Previous Company: Career Advancement

ITIL Certified: GR750172263JM

Educational Background:

DEGREE: COLEGIO de SAN JUAN de LETRAN 2003 – 2007

Intramuros, Manila

Bachelor of Science in Information Technology

Qualifications and Skills:

Network Technology

LAN/WAN Alcatel / Cisco Routers

-Structured cabling

-Trouble shooting LAN

-LAN setup and connectivity, LAN Devices

Hardware/Desktop Computer

-DELL (Desktop & Laptop)

-IBM (Desktop & Laptop)

-HP (Desktop & Laptop)

-Alpha Server

-Fujitsu, HP Proliant Data Center Servers

-Blackberry & Apple IPhone/IPad

Software/Operating System

-Outlook 2003 & 2007, Lotus Notes

-Windows XP, Vista, Windows 7, MAC OS (Apple Product Professional)

-VmWare EsXi 4.0

-LANdesk Remote

-Norton Ghost / Acronis / Hiren

-Cisco VPN/RAS

-BigFix / Cisco Cybergate Agent

-SAP

-Web Hosting Control Panel Operations (cPanel/Plesk)

-Bomgar

Server/Storage

-Microsoft Windows Server 2003/2008 and Active Directory

-SAN/NAS

-VAX/VMS

-SCCM

Work Experience:

LANWorks Pte Ltd

Philippine Branch 15/F Pacific Star Building, Makati City, Philippines

Feb 15 ‘2016 – Present

Remote System Engineer

System Administrator for 15 Singapore-based SME clients and manages 200 servers (physical, VMs and Hyper-V)

Ensures daily and weekly data backup for listed Managed Shared Services clients and troubleshoot errors when encountered

Server administration and management that includes printer setting management and backup management

Conducts regular preventive maintenance of managed servers – disk cleanup, run check disk and defragmentation, internet temp file cleanup and Operating Systems patch management; Auto activation of anti-virus scans

Performs anti-virus/antispyware monitoring & review - MS Windows Event Logs, automated Health Status reports

Storage Management - design full backup strategy, recovery & review, detailed documentation of backup & testing

Active Directory Server Administration: Maintenance of DNS servers (conduct nslookup & verify DNS resolution), Maintenance of Group policies, ensure AD replication status with replication monitor, manual system state backup, Checking of RAM, disk space & CPU utilization, checking of event viewer, manual system state backup, print setup report

Exchange Management: Mailbox administration (creation, deletion, modification of email accounts), mailbox archiving, Management of Relaying (scan to email & other application server), creation of mailbox policies (setting up limits), managing spam mail issues, Monitoring MX record, and other DNS records like SPF, DNS and A records, Patching updates, checking of backup logs & Managing distribution groups & public folder administration, performance monitoring, defragmenting of mailbox databases Reports on email database size, white space in exchange database and mailbox size used by individual users

File Server Administration: folder permissions, checking system utilities & services, share and storage management

NCS Pte. Ltd. (A member of the SingTel Group )

5 Ang Mo Kio Street 62, Singapore

May 2011 – May 2015

IT Sr. Operations Specialist

Provides escalated technical support that requires an on-site presence (Back-up Tapes, Server, App-V, Network, PC equipment failure or VPN), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.

Participated in Transition of Information Technology System Support (ITSS) to School Standard Operating Environment in Singapore (SSOE).

Participated in IT Disaster Recovery Plan and Track Integration Test at School(s)

Install and manage user account in Windows Server 2008 Active Directory (e.g. joining/unjoining pc to a domain, password reset, adding user accounts)

Managing File Server, DHCP, Windows server, VPN Software & Data Encryption.

Provider user/ help desk support for desktop, system & applications.

Provide hardware/ network support and Assist in IT Infrastructure projects where applicable.

Perform IT inventory management

Monitor the latest McAfee Scan Engine, Virus Definition files/OS patches on.

Responsible for IT equipment inventory. Submitting monthly service report and filing of documents to respective managers.

Coordinate/ escalate with external vendors via email or call to replace or repair defective IT equipment.

Create Software Packages and manage SCCM.

SAFFRON/RELIANCE APPAREL & MANUFACTURING CORP.

Road G, Blk 14 Lot7A, Phase 3, CEZ, Rosario, Cavite 1406

March 2010 to Feb. 19, 2011

IT Helpdesk Engineer/System Engineer

All around IT support

Setup and managed overall LAN network of the company.

Verify network status and switch operation using basic utilities (including: Ping, Traceroute, Telnet, and IPconfig)

commands.

Monitor and maintain company’s back-up system using Cobian and Perform regular and on-demand system backups

and recoveries.

Responsible for Storage & Backup System ensuring availability and performance of the platform and securing compliance with current IT strategies, rules and architecture.

Initialize SAP implementation, managed software, hardware and network requirements.

Setup V2 video conference server.

Setup VmWare EsXi 4.0 that has Server 2003 Server, Pfsense, and AntiVirus Server. It has been useful to our company

and cost effective.

Provide technical assistance to all end users encountering network problem as well as computer problems

(Email, access file & printer)

Review and approve all systems charts and programs prior to their implementation.

Administer user and computer accounts in Active directory.

Provide services for users on their computer related problems.

INTEL TECHNOLOGY, PHIL.

Gateway Business Park, Javalera Gen. Trias, Cavite.

Jan. 2008 to Feb. 2010

OIC – IT SERVICE ENGINEER (DEPLOYED BY PERCOM)

OIC

Point of contact for personal computer specialist inc. and Intel Technology cavite. Responsible in Service engineer’s deployment and performance evaluation.

Handles Intel in-house office support, Intel Factory Client support project, Intel Data Center services support project and Numonyx Manufacturing Service Desk project.

Directly coordinates to Malaysian counterpart for LT/desktop deployment, user/computer account concerns and tickets request issues.

Maintain technical compilation/documentation with compliance to ITIL requirements

On call I.T MFG Support

Provide 24x7 First level of Technical IT support for the whole Intel Cavite site (over the phone or on-site/physical troubleshooting) technical problem analysis during Live Call handling and problem diagnostics are done.

Support of IBM, DELL & HP Desktop & Troubleshooting of production PC -i.e Station Controllers, Workstream, WITS, bullpen and kiosks pc’s and barcode scanners and barcode printers and other I.T infrastructure inside INTEL Cavite site.

Escalate ticket according to process based on established intervals using IPRO remedy ticketing tool.

Assists in printer problems. Fuji Xerox DP-240

DATA CENTER SUPPORT / COMPUTER OPERATOR

Responsible in backup tapes management. Preparing documents for offsite/onsite backup tapes.

Provide daily, weekly and monthly tape back-ups in Alpha Server and monitor status using VAX/VMS.

Killdisk all hard drives of Intel Philippines, this is in line of the Project Site Closure, includes Intel Site Servers and workstations inside of manufacturing area.

Perform regular and on-demand system backups and recoveries.

Monitoring data center humidity/temperature.

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