Customer Service Quality Assurance

Eugenia L. Jiles

**** ******* ***., *******, ** *8108

************@*****.***

(901) – 801-0244

Professional Experience

Process Technician – Team Leader - Continuous Improvement

I am a result-oriented innovator that combines strong technical and mechanical inclination to achieve consistent results. Extremely dedicated and hardworking with the ability to work in a fast-paced environment. A team builder trained in educating and motivating teams. Highly reliable and focused on achieving tasks to the highest standards. Solid problem-solving and troubleshooting skills. Both flexible and versatile, a well-rounded performer committed to continued excellence.

Core Competencies

Process Technician Customer Service

Total Productive Maintenance (TPM) Powered Industrial Vehicles

Training Continuous Improvement (Kaizen)

Quality Control Safety Leadership

Team Builder People Leadership

Experience

01/17/2004 - Present – Owens Corning, Process Operator

Responsible for safe efficient operation and maintenance of process equipment use to convert raw materials into finished products. I am accountable for knowledge required to operate, set-up, and maintain process equipment to consistently meet conversion efficiency and operating efficiency standards.

Operate and maintain core equipment used to produce residential roofing shingles

Accountable for maintaining speed efficiency and operating efficiency for the production line.

Responsible for product quality assurance by adhering to precise equipment set-up and process control.

Establish and maintained effective communication between other process owners and leadership team.

Responsible for raw material and finished product testing

Accountable for process equipment testing and calibration

Data entry into SAP (Maintenance Notifications and Production Statistics)

Problem solving and mistake proofing

Statistical Process Control (SPC) to monitor process deviations

TPM team leader for lift truck operators

2000 – 2004 Avery Dennison, Supervisor - Shipping

Inventory cycle counts and order fulfillment.

Supervised outbound shipments daily.

Managed hot requests and short allocations.

Additional Work History:

1999-2000 Federal Express Checker/Sorter

1993-1999 Ingram Micro Distribution – Quality Assurance Clerk

Education

Craigmont High School-Diploma, Memphis, TN

Shelby State Community College – General Course Work

New Wave Hair School – Cosmetology License

References

Available upon request

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