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Customer Service Engineering

Location:
Columbia, MO
Salary:
55000
Posted:
September 08, 2016

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Resume:

Farqad Aljubori

573-***-****

******.********@*****.***

Experienced and certified IT professional with 12 years of experience in all aspects of the technologic needs of organizations. Strong problem-solving and analytical skills. Proven effectiveness in training and teaching. Extremely efficient in multi-tasking while maintaining high standards of professionalism.

SKILLS AND CERTIFICATIONS

Microsoft certified technology specialist (MCTP) since 2014.

LabTech certified system engineer.

Connectwise ticketing system experience and certification.

Experience in Office 365 and SharePoint.

Advanced experience in computer and laptop hardware installation, assembly, and repair with A+ and N+ certifications.

Completed a Project Management (PMP) course, provided on the PMI standards.

Advanced level skills in Microsoft Office.

Fluent in English and Arabic.

PROFESSIONAL EXPERIENCE

JS Computek LLC Columbia, MO

Sr. Network Technician Feb 2013 –Present

Preform proactive work on Clients networks and identify issues before they cause real problems.

Analyze issues and find the root cause and apply the best solution for them.

Work towards Zero-Reactive issues and minimize client’s issues and get more productivity.

Deploys and maintains Windows domain infrastructure including Active Directory, Terminal Services and Group Policy Object management in addition to the management of Microsoft Exchange Servers and Office 365.

Identifies, troubleshoots, and resolves hardware, software, and network-related problems.

Configures and installs Windows servers and Macintosh operating systems.

Train end-users on the use and features of various operating systems and applications on several platforms.

Performs primary network administration on client’s networks.

Installs, certifies, and troubleshoots local and remote network infrastructures, including a wide variety of local area network equipment and software.

Researches, tests, and implements solutions found to resolve hardware operating system issues.

Keeps all client’s computers and networks updated and performs and maintains local and remote backups.

Resolves issues identified by Labtech monitoring software and generated Connectwise ticketing system.

Connects and configures LAN and WLAN networks and perform security updates on network devices and routers.

Works on both physical and virtual platforms (ESXi and Hyper-V).

Experience with Intronis and Datto (BDR).

Farqad Aljubori Page 2

Columbia Public Schools Columbia, MO

Translator/ Interpreter Jan 2013 –March 2013

Worked as a vender/contractor with public schools providing translation from English to Arabic and vice versa.

Pakistan International School of Damascus (PISOD) Damascus, Syria

Teacher Sep 2007 – Dec 2011

Taught 6th, 7th, 11th, and 12th grade mathematics and physics.

Supervised the math department for the Junior High School.

Administered exams for the Cambridge University Exam Center.

Washington International Group Baghdad, Iraq

Senior IT Technician Apr 2007 – Aug 2007

Implemented and maintained networks and internet satellite systems.

Maintained hardware including printers and scanners.

Managed data storage for more than 100 employees.

Baghdad University, College of Engineering Baghdad, Iraq

Assistant Teacher Jan 2006 – Jan 2007

Lectured junior and senior college students in mathematics,

mechanics, nuclear engineering, and engineering drawing.

L-3 Communications Baghdad, Iraq

Translator Jul 2003 – Aug 2006

Translated documents and contracts for the U.S. armed forces Civil Affairs 352nd and 350th brigades.

Analyzed and translated Iraqi & Arab newspapers and media (TV & Radio) into English.

The Hawk Computer Center Baghdad, Iraq

Owner Jan 2004 – Aug 2006

Managed computer sales and provided customer service.

Installed, maintained, assembled, and supplied hardware components and software programs.

Sold, configured, and installed internet hardware components.

Built and configured LAN/WAN, wireless networks and internet satellites.

Farqad Aljubori Page 3

EDUCATION

Baghdad University, College of Engineering Baghdad, Iraq

Masters of Science in Nuclear Engineering Feb, 2005

Bachelor of Science in Nuclear Engineering Jun, 2000

REFERENCES

Available upon request.



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