Melanie D. Flores

**** ****** ****** #*** **********, Washington 98226

360-***-****

acwi73@r.postjobfree.com

Objective

To contribute to the success of a business as part of the team.

Work experience

1/2016 - 4/2016 Family Care Network, Bellingham, WA

Patient Services Representative

Route incoming calls, utilize EMR to retrieve patient demographics, verify insurance, start referral requests, schedule, cancel or reschedule appointments, send/retrieve mail, update phone message. Utilize MS Office to create/update documents as necessary.

7/2015 - 1/2016 Walk-In Health Center, Bellingham, WA

Medical Receptionist

Greet patients, create paper and electronic charts, gather patient insurance information and demographics, verify insurances, check out patients after their visit, process payments for patient care, balance sales/till at the end of the day, prepare daily patient report, send/receive faxes, filing, making copies, answering/routing incoming calls. Utilize MS Office/EMR.

10/1999 - 12/2000 Marianas Hawaii Office, Honolulu, HI

Administrative Assistant

Greet incoming clients, receive/route incoming calls, send/receive faxes, create charts and forms with MS Office, filing, run errands as assigned by supervisors.

5/1989 - 5/1997 Ike's Market & Laundromat, Saipan, CNMI

Personnel Manager

Prepare weekly schedule for approximately 8 employees. Assist customers as needed. Verify sales reports for each shift. Prepare bank deposits. Provide cashiers with necessary funds to provide change to customers. Count and roll coins as collected from video poker machines. Order and pay for merchandise from vendors. Calculate and prepare payroll. Serve as cashier when necessary. Assist with any other duties as necessary.

Education

8/2015 Whatcom Community College Medical Assisting Program Bellingham, WA, Associate in Science, Medical Assisting

References

Professional Reference Name: Guava Jordan

Reference Company: Whatcom Community College

Reference Title: Instructor Basic Math (formerly IBEST Instructor)

Contact information: 360-***-****, acwi73@r.postjobfree.com

Professional Reference Name: Patty Lynch

Reference Company: Whatcom Community College

Reference Title: Instructor, Medical Assisting Program

Contact information: 360-***-****, acwi73@r.postjobfree.com

Personal Reference Name: Renee Thompson

Reference Title: Former classmate & personal friend

Contact information: 360-***-****, acwi73@r.postjobfree.com

Certifications and Licensures

HIV/AIDS Certificate, March 2014

Medical Assistant Certified, Washington State Licensure, 01/21/2016

Certified Medical Assistant, AAMA, 10/16/2015