High School Technician

Sheila Williams

Allen Park, MI *****

*********@*********.*** - 313-***-****

WORK EXPERIENCE

Cleaner

Prospect Airport Services - Romulus, MI - August 2015 to June 2016 Duties included cleaning various aircrafts and providing security sweeps in a team environment. Transporter

Vehi-Ship LLC - Dearborn, MI - August 2013 to December 2014 I transported selected vehicles to designated auto yards for shipping. Independent Contractor

PCF - Livonia, MI - February 2008 to March 2013

I delivered the New York Times and USA Today newspaper publication to various homes and businesses. Client Help Desk Technician

AT&T - Detroit, MI - February 2010 to March 2012

Assisted internal customers in resolving reported trouble issues to the appropriate facilities for repair until a resolution was achieved. I worked in a team member environment, which required attention to detail, as well as excellent communication skills of all types (phone, email) to facilitate restoration of various troubles. Relay Representative

AT&T - Dearborn, MI - September 1991 to February 2010 Provided communication between the deaf and hard-of hearing community and voice customers via the relay center. Customers using a TTY placed calls to our center to communicate with persons that did not have a TTY. Voice customers could also initiate calls to place to TTY customers. Good typing skills,clear, verbatim messaging, and confidentiality was paramount to the trust of the deaf and hard of hearing community. Operator

AT&T - Detroit, MI - May 1980 to September 1991

Placed outgoing local, long distance, and international calls for external customers. My duties also included referring or connecting customers to emergency agencies or other departments and services as needed. EDUCATION

Crossland Senior High School - Temple Hills, MD

1975 to 1977

SKILLS

typing 45 wpm

ADDITIONAL INFORMATION

DOT medical card

Chauffeur's license

Contact this candidate