Customer Service, Technical Support, Leadership, Management

Kayode Oladele

Newark, NJ *****

**************@*****.*** - 862-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Engineer/Acting Assistant Manager Distribution Ikeja Electricity Distribution Company/Ikeja Electric - Lagos - November 2013 to January 2015

* The role provides revenue assurance and customer management leadership for a service centre that supports about 5000 customers.

* Position provides direct supervision to the energy sales supervisor and O&M staff of the service.

* Coordinate and supervise for smooth functioning of the distribution networks/distribution substions and 11/0.415KV feeders.

* Ensuring compliance with daily load shedding schedule of the substations.

* Able to strategically increase the revenue collection efficiency from 59% to 87%.

* Rendering daily, weekly, monthly and quarterly reports on the activities to the undertaking/business unit office.

Operation and Maintenance Engineer

Power Holding Company of Nigeria Plc - Lagos - April 2005 to October 2013

* Supervise, monitor, support and ensure proper functioning of the daily operation and maintenance and ensure that the targets are achieved.

* Providing technical support to 11KV/33KV injection substations operation and maintenance.

* Maintenance and manage 11KV circuit breaker panels/switchgear.

* Maintenance and manage 33KV feeders within the business unit.

* Ensuring that the programme of operation and maintenance of power distribution network are carried out as scheduled within the business unit.

* Assisting in the energy monitoring and marketing activities.

* Carry out commercial and load surveying on distribution substations, 11KV and 33KV feeders.

Energy Marketer

National Electric Power Authority - Lagos, GU - June 2001 to March 2005

* Conducting advance metering activities (energy aggregate, energy analysis, energy loss analysis, bill determinations and dynamic tariffs.

* Performing remote meter monitoring behaviour.

* Performing remote energy usage tracking customer meter reading and capturing meter status/remark.

* Preparing daily reading upload batches files.

* Prepare relevant reports.

* Bill distribution to customers.

* Performing on site activities/supervision/site vista with regards to installed meters.

* Special customer meter re-reading/site.

* Performing customer premises visits for customers database cleanup.

* New customers capturing and periodic customer's tariff reclassification.

* Coordinating with other department officers to attend to customer's complaints related to meter reading activities.

Supervisor/Instructor

DL Consulting - Lagos, GU - January 2000 to May 2001

* Supervise and coordinate the Information Technology department.

* Organise in-house and outdoor software applications training.

EDUCATION

MBA in Management Technology

Abubakar Tafawa Balewa University - Bauchi

2000 to 2004

Postgraduate Diploma in Computer Science

Abubakar Tafawa Balewa University - Bauchi

1999 to 2000

Higher National Diploma in Physics with Electronics Yaba College of Technology - Lagos

1994 to 1997

National Diploma in Science Laboratory Technology

The Polytechnic, Ibadan. - Ibadan

1990 to 1992

SKILLS

Effective Communication. Transformer. Substation. Technical Support. Microsoft Office. Planning. Maintenance. Project Management. Energy. Networking. Power Distribution. Troubleshooting. Commissioning. Windows. Customer Service. Databases. (10+ years)

AWARDS

Certificate of Commendation

November 1997

National Youth Service Corps

Lagos State, Nigeria.

CERTIFICATIONS

Level 3 Award in Health and Safety in the Workplace March 2012 to Present

HSE of Chartered Institute of Environmental Health, UK.

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