Information Technology Office Staff

Brian Achong

**** ******** **. ***. *** ● Davie, FL 33324

Cell: 754-***-**** ● Home 754-***-****

*****@****.***

Summary

Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor's Degree in Information Technology and 4 years of experience working on the IT Support field. Proficient in:

MAC OS X

Microsoft Windows

Vista/Win7/Win8/Win10

TCP/IP configuration

PC/MAC hardware / Apps

MS Office 2010/2013/2016

Google Apps

Highlights

Good analytical and troubleshooting abilities

Strong knowledge of viruses application glitches and hardware issues

Patient and able to walk customers through troubleshooting and repair process

Excellent communication abilities

Good customer-service skills

Keeps abreast of changes in technology

Good organizational abilities

Good understanding of installations and updates

EXPERIENCE

Technology Support Technician 02/20/2014-Present

Nova Southeastern University Fort Lauderdale, FL

Provided technical assistance to customers on inbound telephone tech support calls.

Used remote access to perform troubleshooting when needed.

Walked customers through step-by-step process for troubleshooting hardware issues.

Assisted customers with anti-virus program installations and virus removals.

Used good problem-solving skills for troubleshooting problems.

Used great customer-service skills.

Diagnostic and repair of user terminals for the Health Profession Department, Staff and Administration

Deployment and maintenance of computers and printers.

Computer Technichian 19/10/2010-12/01/2011

BrandsMart USA Sunrise, FL

Installed and maintained company's computer systems and network.

Performed upgrades and installed updates.

Completed troubleshooting and repair when computers had problems.

Assisted office staff with computer application questions.

Setup network equipment, terminals and registers for a new branch to complete the installation.

Reorganization and setup of network hardware and registers to create an accessible network and accommodation for efficient troubleshooting.

Preventive maintenance and troubleshooting of network equipment to ensure continuity of service.

Ennumerator 04/2010-06/2010

U.S. Census Bureau Tamarac, FL

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on form

Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.

Complied with accuracy standards while maintaining high production rates.

EDUCATION

Master of Science - Management Information Systems 2016

Nova Southeastern University Davie, FL

Bachelors’s of Aplied Sciencess Degree - Information Technology 2012

Broward College Davie, FL

Associate of Sciencess - Computer & Information Sciences 2011

Broward College Davie, FL

CERTIFICATIONS

Dell TechDirect Certified – Notebook Systems

Dell TechDirect Certified – Desktops

Certified Internet Web Professional - Web Foundations Associate

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