Customer Service Microsoft Office

MANINDERPREET SINGH

Ottawa, Ontario K*b *L* H: 613-***-**** ***************@*******.*** LinkedIn

Summary

Talented and passionate IT Specialist with experience coordinating projects to provide services and support in an IT Support Specialist role.

Education and certification

Computer Systems Technician (Advanced Diploma) 2014 – January 2016

Algonquin College of Applied Arts and Technology, Ottawa On.

CCNA - Routing and Switching certification April 2016

CompTIA Linux Certification May 2016

Linux Professional Institute Certification May 2016

CCNA- Security certification August 2016

CCNP and MCSA: Windows Server 2012 in progress

Technical Skills and Qualifications

Installing configuring and troubleshooting hardware, software, and networks for PC`s and servers with multi-user operating and networking systems.

Designing and implementing system safety measures including backups, access control and disaster recovery.

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP,UDP, TCP, SMTP, FTP, TFTP)

Knowledge of configuring and troubleshooting routers, layer 2&3 switches, Firewalls, IDS/IPS,wireless access point and bridges.

Resolving common issues with RIP, single-area and multi-area OSPF, EIGRP, virtual LANs, and inter-VLAN routing in both IPv4 and IPv6 networks, Classless IP addressing, variable length subnetting. Knowledge of LANS and WAN to encompass routing and the issues of moving data between network segments.

Ability to configure and resolve Spanning Tree Protocol, HSRP, Ether channel, NAT, advanced ACL, Frame Relay, PPPoE, GRE-tunneling, site-to-site and remote-access VPN(IPSEC and SSL)

Monitor and troubleshoot WAN configurations with network monitoring protocols (syslog, snmp, netflow).

Basic Skills of Linux administration (Apache web server, Mail Server, FTP, SSH, Telnet,), bash-shells and scripting.

In depth knowledge of Active directory, Domain controllers, MS Exchange Server, DNS, Group Policy, Windows Server Security and the Windows Distributed File System.

Configuration and troubleshooting of wireless LAN hardware peripherals (wireless AP, Bridges, WLAN controllers) and Wi-Fi authentication protocol and IEEE 802.11 standards.

Identify and contrast various technical controls, such as O/S hardening using security policies & setting, security protection suites, Access Control mechanisms and password security.

Familiar with firewalls, sniffers, IDS/IPS, security, and vulnerability analysis tools and other methods of protection.

Practical knowledge of security issues to the implementation of information technology solutions.

Proficient in VMware Workstation, Microsoft Office, MS Exchange server, SharePoint, SQL server, Microsoft Windows 2000//XP/Vista/7/8/Server 2008 and 2012, Linux Ubuntu, Fedora, Kali Linux, CentOS, Apple OS X.

Experience

IT Technical Support Representative

09/2015 to 10/2015

Algonquin College, Ottawa, ON

Assist, troubleshoot and explain self-service laptop/mobile issues to level-1.

Interact with others in ways that contribute to effective working relationships and the achievement of support goals.

Provide clear, concise status reports of the work performed on the daily basis

Conform to Algonquin College workplace expectations.

Lab Technician 01/2015 to 12/2015

Algonquin College, Ottawa, ON

Monitored labs in the absence of lab instructor and on weekend

Recreated common hardware issues and help students tackle problems

Troubleshoot and repair lab system

Setup up labs and servers before the start of a lab

Flexibility and ability to plan, prioritize, and execute multiple tasks in a fast paced environment

Track and report defects from discovery to successful correction, validation and verification

Call center Executive 07/2013 to 12/2013

Geeks Technical Support LLC, Chandigarh, India

Conduct Quality Audit of Outbound and Inbound calls for an allocated workforce in English, Hindi and Punjabi.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Performed Quality Assurance Feedback as related to quality audits.

Worked with Team members towards compliance of all policies and procedures.

Work with Team Leaders and Training Department to promote quality and consistency.

Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard

Customer Service Supervisor 07/2014 to Current

Mac’s Gas Station and Petro-Canada Gas Station, Ottawa, ON

Monitored staff to ensure good customer service delivery.

Assisted Service Manager in achieving overall objectives in creating superior customer service.

Receive the shipping and return process.

Fuel and products orders.

Participated in training and development programs

Projects

Secure Network Design

Build a Network and secure it against Hacker packets/attacks using Ubuntu Server as a Firewall, Kali Linux as Hacker.

Create a Stateful Firewall rules in order to Reject, Drop and allow the specific Hacker Packets.

Capture and analyze the Hacker Packets using Wireshark, TCPdump and Windump.

Research the network that packets are coming from using tools like nmap, Nessus and GFI Languard.

Setup LAN and Network Services

Install and configure Windows Server 2012/Win 7/XP with the use of automation installation tools such as setup Manager and SYSPREP.

Install and manage Windows Server 2012 DNS and Active Directory Services with the help of Active Directory Users and Computers (ADUC).

Create users and machine accounts with associate shares and permissions with the use of Group policy Management console (GPMC) and Microsoft Management console (MMC).

Implement login Scripts using Active Directory Users and Computers (ADUC) Group policies.

Implement Shared File Access Services/File Servers/Storage Servers, Network Printing Services, Internet Access Servers, Access Servers, E-mail Services, Database Server and Application Servers in a cross-platform work environment

Building and Securing Wide Area Network

Understand and implement Point-to-point protocol and Frame Relay technologies using Cisco network devices.

Configure Cisco routers with Default routes, Static routes, dynamic routing with OSPF and EIGRP, and propagation of default/static routes.

Recognize enterprise network security issues and secure network infrastructure devices (routers/switches) accordingly.

Evaluate security/policy requirements and designed access control lists to meet requirements.

Implement services for the management/preservation of IP addresses.

Analyze the provision of Teleworker services.

Implement static NAT, Dynamic NAT and PAT on Cisco devices.

Implement Router hardening as per the risk factor.

Calculate the network and subnet addresses using VLSM and CIDR

CORE TECHNOLOGIES

Environments:

Windows 7, Windows 8, Windows10, Windows Vista, Windows

XP, Linux, Windows Server 2008, Windows Server 2012, Unix

Applications:

VMware Workstation, VirtualBox,GNS3, MS Exchange server,

SharePoint, SQL Server, Linux Ubuntu, Fedora, Kali Linux,

CentOS, Apple OS X, Microsoft Office 2013 /2010/ 2007/2003

Tools:

Wireshark, Nmap, Nessus, TCPdump.

Administration

Access Control, Data Backups and Disaster Recovery, Virus

Skills:

Protection, Apache Web Server, Mail Server, FTP, SSH, Telnet,

Data Management, Query Design

Hardware:

Laptop, Servers, Desktops, Printers, Routers and Switches, Firewalls.(cisco ASA, Checkpoint, PFsense),IDS,IPS.

Protocols:

TCP/IP, SMTP, FTP, TFTP, IP, ARP, ICMP, TCP, UDP, Wireless LAN and Wi-Fi Authentication Protocols.

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