Customer Service Executive Assistant
Resume:
Tammy Riley
Barre, MA *****
acwhza@r.postjobfree.com
CAREER PROFILE
As a former executive assistant with Higgins Learning Group and having a diverse background in education, with a wide variety of students, and financial services, Tammy has a range of personal and business skills that is well suited to a number of career opportunities. Tammy has also served in line and in senior team leader roles in banking. Through her experience in education and church ministry she has developed seasoned interpersonal skills and has a track record of collaborating with others to achieve sustainable results.
-Physical Education/Health Teacher for Grades 4-12
-Direct Care Professional/Teacher’s Aide at the Devereux Foundation
-Fort Worth Community Credit Union/Teller
-Former Executive Assistant Higgins Learning Group
-Experienced spiritual counselor
-Massachusetts and Texas State Certification as a Physical Education Teacher
-Five years banking experience as a teller, teller trainer, head teller, and customer service team lead
-Two years administrative experience with a medical supply company
CAREER HISTORY
Physical Education/Health Teacher Grades 4-12 10/2014-Present
Devereux Foundation
Work as the P.E. teacher to grades 4-12.
-Build the curriculum and lesson plans for the day to day activities
-Work with the different age groups and disabilities and accommodate to their special needs
-Work closely with clinicians and principal to better accommodate the individual needs of students
-Introduced Project Adventure in the gym
-Give input for Treatment Reviews for students
I enjoy all content areas of the Physical Education and Health sector.
Direct Care Professional/Teacher’s Aide 08/2011–10/2014
Devereux Foundation
As an on-call Direct Care Professional, the job can vary from day to day.
-Working at the school as an aide in a classroom, helping the teacher in whatever capacity he needs
-Worked at the unit with the students, helping them with chores, community service, fitness, dinners, recreation, games, bedtime routines, etc.
-Worked overnights making sure all clients were safe in their rooms from the hours of 11 p.m. to 7 a.m., staying vigilant for incident
I enjoyed my job as a Direct Care Professional. Was promoted to Physical Education Teacher in October.
Teller 04/2011–05/2011
Fort Worth Community Credit Union
Worked at main branch as a Float Teller.
-Cashed and deposited checks
-Issued travelers checks
-C ash advance
-Redeemed and issued bonds
-Handled loan payments and loan pay-offs
-Account transfers
-Bank checks
-Worked closely with customer
Due to unforeseen family obligations, my family and I needed to relocate to Massachusetts. Having grown up in this area, and my family still residing here, my plans are to settle here for good.
Executive Assistant 2009–2011
Higgins Learning Group
Served as executive assistant with Higgins Learning Group, a consultancy focused on executive coaching, leadership development, and corporate education strategy and learning services. Primary responsibilities involved contributing to the day-to-day administrative support of the company.
-Responsible for day to day operations of Higgins Learning Group:
-Billing and collection
-Proposal development and quality assurance
-Client and contractor relations
Within 90 days of establishing Higgins Learning Group the business was cash flow positive. The business has achieved 100% client satisfaction in its first year of operation.
Lay Minister & Volunteer 2000–2010
The Met Church
Served as a lay minister in several strategic and spiritual program for The Met Church.
-DivorceCare Ministry Leader
-Children’s Ministry
-Grief Counseling
-Women’s Small Group Leader
Numerous members of the church’s congregation have proactively sought Tammy’s counsel in their time of need. Tammy is recognized as a spiritual leader and she leverages her interpersonal skills to help others achieve personal healing, growth and fulfillment.
Physical Education Teacher Aide 2004–2007
Keller Independent School District
Worked with lead Physical Education teacher to provide physical education instruction to K-4 students.
-Elementary school PE program aide
During my tenure as an aide, I received numerous positive reports from parents and school leadership
Teller & Customer Service Lead 1986–1991
Cape Cod Bank & Trust Co.
Worked in all facets of retail bank branch. Rapidly moved through career progression.
-Teller
-Teller Trainer
-Head Teller
-Customer Service & Customer Service Team Leader
Consistently received superior performance ratings. Also received excellent customer feedback.
EDUCATION
B.S. Physical Education 1979–1983
Westfield State College
High School 1975–1979
Quabbin Regional
REFERENCES
Jeff Campbell
Teacher
Devereux
Joe Harrington
Principal
Northwest Middle School
Matt Oxley
Pastor
Marine Creek Church
Kay Kime
Lead Physical Education Teacher
Hidden Lakes Elementary School
Renee Saettel
Physical Education Teacher
Saginaw Elementary
Mary Walls
Women’s Ministry Pastor
The Met Church
Julia Davis
Night Supervisor
Devereux
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