Customer Service Assistant

Paola Ortiz

**** ** *** ***** • POMPANO BEACH,***60

954-***-**** • ***********@*******.***

SUMMARY OF QUALIFICATIONS

I have 13 years of customer service experience, including as a Cashier, as a Teacher/ Teacher Assistant in industries including Social Services.

Most recently, I have been working as a Teacher/Teacher Assistant at Early Learning Centers of Plantation from May, 2010.

My goal is to succeed and be able to show my skills to a company that is willing to give me the opportunity. I am very organized, confident, a high achiever, committed, and a responsible person. I currently graduated with honors from the University of Phoenix with a Bachelor’s degree in Web Development. I am also very familiar with Word Document, Microsoft, and Windows. I am also eager to learn new things and improve.

PROFESSIONAL WORK OF EXPERIENCE

Winn Dixie- North Lauderdale, FL (February, 2003- May, 2005)

Cashier

Customer Service

Supermercados Plaza Guayama- Guayama, PR (August 2005-January 2007)

Cashier

Customer Service

Lotto

Stocking

Lil Gems Preschool- Tamarac (May 2008-May 2010)

Teacher/ teacher assistant

Create weekly lesson plans for the class

Interact with parents regarding child’s progress

Lil' Rascals Academy (Present day Early Learning Centers of Broward)- Plantation (May, 2010- Present)

VPK Teacher/ Teacher Assistant

Help prepare Pre-K students for Kindergarten

Create weekly lesson plans for the class

Prepare daily activities and classroom

Interact with parents regarding child’s progress

EDUCATION

JP Taravella

Coral Springs, June 2005

University of Phoenix

Bachelors in Web Development

GPA 3.91, Honors

ADDITIONAL INFORMATION AND SKILLS

Skills:

Fluent English speaker. Fluent in speaking, writing, and reading Spanish. Familiar with Word, Excel, Windows, PowerPoint, Dreamweaver, and Visio. WPM- 70.

Certifications:

CDA (Child Development Associate) Accredited

First Aid/ CPR certified

Others:

Member of the The National Society of Collegiate Scholars

Member of the Epsilon Pi Tau (Leading International Honor Society for Technology)

REFERENCES

Keistia Madourie 954-***-****

Margo Lee 786-***-****

Huga Duvenston 954-***-****

Shirlee Voltair 754-***-****

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