Technical Support Manager

CURRICULUM VITAE

SAGAR GURUPRASAD.B.S

Mobile:876-***-****

E-mail: ************@*****.***

Presently interested to gain employment in any of Technical field, Information Science & Technology, Well organized and self-motivated team player with excellent communication, analytical, problem solving, time management, and technical skills. Proficient with versed with engineering software –Mobile Computing, Basic operating skills, MS word, MS Excel, MS power point, MS access, Internet, Hardware&Networking.

Strengths

Information Science & Technical

Designing and technical support skills

Service maintenance work experience

Problem resolution and resource optimization

Ability to perform in stress related situation

Quick learner and self-starter personality

Creative-adaptable-efficient team player

Education

Diploma in Computer Science & Engineering2012

Vivekananda Polytechnic, Technical board Bangalore.

H+,N+, MCITP & CCNA

ITTC Mangalore.2012

SSLC2008

Sri Ramakunjashwara English Medium High School Ramakunja

WORK EXPERIENCE

Cyber 6 Solutions.

A quick solution by handling problems in software as well as hardware.

Loyal mind nature in work performing

PC Assembling.

OS installation.

MS outlook configuration.

Handling Antivirus.

Network Troubleshooting.

Handling with PDC server.

Appnomic Systems PVT LTD.(October 2013 to July 2015) as Network and System engineer Role:

Handled service desk operations coordinating with field support & L1, L2- L3 support

Handled SM tool(service manager)

Monitor Network, Router and Switch through the network monitor tool.

Troubleshoot network related issues by co-ordinating with the vendor

Keeping track of the on-going issues and resolving by co-ordinating with Vendor.

Raising& Escalation of tickets and follow up with the same until the issue resolves.

Preparing a Daily, Weekly, Monthly basis report of all the activities assigned.

COMPANY’S PROFILE:

Appnomic Systems Pvt Ltd. located in HAL Bangalore is an IT consultant, Remote Infrastructure Management provider, Application Developer company. It outsources RIM, System and Network Engineers to various Client organisations. It basically deals with Installing Maintaining and Monitoring and Automating all the IT activities within the Client Organisation.

Karnataka wood industry.(June 2016 onwards) as Supervisor role:

Handled drier mechine operation

Monitering the quality of product.

Trubleshoting the mechine fults.

Maintaining the report of manufactured product.

COMPANY’S PROFILE:

Karnataka wood industry is located in mangalore its a playwood manufacturing company.

Capabilities

Diploma in Computer Science & Engineering

Facilitate safe and efficient installation of Operating Systems complying with safety guidelines.

Set up preventive maintenance in assigned area, attend break down inquiries, ensure maximum use of sources, keep safety and quality standards in work, reduce time and coordinate work.

Plan and carry out successive assisting steps and resolve technical problems.

Computer Skills

Excellent Skills to design DTP using computer aided design software applications such as Photo shopping, carol draw Create prototype of products to develop and make design improvements based on prototype testing.

Execute design projects as per the customer requirement.

Maintain design documentations.

Technical Field

Provision of technical support and execution of plans of the entire contract project lifecycle.

Interpret client requirements, by offering the tender documents and Estimations.

Negotiate contract terms with clients to come up with agreement that benefit both parties.

Offer support services and solve client problems faced about the products.

Have good hold in SM tool(service manager) which is used for ticket escalation.

Extra-Curricular Activities

Playing Indoor & outdoor games.

Involving in social activities.

.

IT Skills

Well versed with engineering software –Basic operating skills, visual Basic, Hardware, C & C++ programming and Java.

Conversant with MS Office applications and familiar with Windows.

Personal Details

Date of Birth

:

15th March 1992.

Marital status

:

Single

Languages

:

English, Hindi, Kannada,and Tulu.

Permanent Address

:

S/o.SankappaGowda

Kadamathapalike house

Golithottu village & post

Putturtaluq

DK 574229

.

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