Training, recruiting, management, customer service

William DiFulvio Jr.

Phone: 386-***-****

Address: **** ******* **, ****** **** FL 32792

Email: *.***********@*****.***

Professional Objective

My professional objective is to obtain a position where I can utilize my customer service, management and training experience to make a positive contribution to the organization.

Work Experience

Technical/Customer Support Senior Agent – Convergys June 2016- Present

Assisted customers with technical issues related to their Apple products (iPhone, Mac, etc)

Procured and processed refunds, replacement devices, repairs, and any other necessary appeasements on behalf of customers.

Collaborated with other departments to resolve customer issues

Electrician Apprentice - Buena Vista Construction Company October 2015- June 30

Assisted Electrical Journeymen on all aspects of a job, from calculations to installations

Achieved top apprentice in training/class based on grades, reviews, attendance and skill

Supervisor/Trainer - Captel Service Specialists March 2013- October 2015

Trained employees on policies and procedures, filed policy violation paperwork, and processed releases when necessary.

Conducted team meetings and workshops to further employees within the organization

Managed up to two teams of as many as 20 employees/trainees at any given time

Sales/Customer Service Associate - Yext 2011

Sold, processed and serviced a premium local search platform to prospective customers over the phone and through our computer system.

Customized specific packages based on customer needs and set up their business listings through our platform.

Serviced customers’ accounts, designing their platform to customers’ specifications.

Resolved any issues and made adjustments to accounts when necessary.

Serviced over 50 separate accounts in my time with the company.

Education

Bachelors of Science Degree in Economics - Pennsylvania State University 2011

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