Engineer Customer Service

SEAN FOSTER

IT Infrastructure **** Old Landing Way – Woodbridge, PROFESSIONAL VA 22191 – (SUMMARY 703-***-**** – **********@*******.*** Customer Service Focused

Project Management

Budget Management

Team Leadership

Collaboration / Teamwork

Customer/Vendor Relations

System Design and Build

Cost-Effective IT Solutions

Technical Documentation

interacting long-improving Analytical of solutions. identify acumen with leadership expectations support. communication experience IT term best to Utilize information, and resolutions. Service quality design, with to practices. by customer-enhancing steer high-managing professionals skills and business coordinate, level teams, Proven efficiency when focused methods IT skills multi-needs manage operations success directing at develop Information in server and all analysis through and levels. in reducing projects and developing networks and employees, decision Skilled execute and well Technology designing and costs. documentation developed and in and solutions transitions. flows. consulting Blend aligning providing evaluating professional and business expertise delivering Harness and end-of Champion with unparalleled systems strategies user requirements with and in clients exceptional needs creative 15+ technical technical aimed service in years with user and line IT to at PROFESSIONAL EXPERIENCE

THE SENIOR ROCK NETWORK CREEK MANAGER GROUP, Washington, D.C. September 2010 – May 2016

• • • • • • • • • • • Managed Ensured Successfully Standardized Steered Documented Worked Serviced Virtualized Effectively Promptly Windows EqualLogic providing common network quality Installed policies 2008 and deliverables technical and with client and 90 goals cloud and identified 2012) 2008 technical managed PS6100 servers regulations users project network applying IT Active maintained satisfaction to based AD processes along insure support of and and support project within into managed Directory, and a server topologies, technical with financial Exchange PS while system maintained VMWare staff Cisco and by 4100 budgetary needs disaster for network enforcing conversion documenting boost and Group sub uptimes skills services ASA SANs, 2010. server and ESX managed tenants, recovery efficiency IT 5512 to (limitations. Policy, perform HOSTING.Dell compatibility 5.budget, deliver and greater firm x from and VPN environment change in desktop IT DNS, / by collaboration vendor by business Windows HP unparalleled, contractors, tracking than COM) firewall, effectively creating DHCP, desktops management. configurations 99.of relations that applications continuity 9% costs, IIS, and XP Dell and handled offering with managing and to 24-Exchange, backup switches, implementing monitoring Windows to hour laptops team source implementations. client and guidance with employee servers a of SQL disaster and Dell 30+ developers. and current 7, access expenses migration and Avaya Microsoft IT servers, acquire to using corporate support sites enhance recovery Microsoft server IP and Symantec and resources. Pro Dell from Windows and setups allocating performance corporate office plans. usage Windows tape Microsoft customer and BackupExec phone backup and and funds user website. cyber Server Linux SBS service. system. and units, needs to security 2008 achieve ensure (server 2014; 2003, Dell and to SYNERGY ENTERPRISE ONE SYSTEMS FEDERAL ENGINEER CREDIT UNION, Manassas, VA April 2009 – September 2010

• • • Demonstrated Championed Spearheaded SAN branches, union include as members. well Exchange, a call as the and upgraded a center virtualization dedication maintained SQL, and file, to a VMWare print disaster to a 50-of customer and 42 server ESX recovery physical application 4.MS support 0. Windows servers site servers. in in addition providing on 2003 to VMWare and to tier resolving 2008 I ESX network to tier 3.technical 5 III servers for support a online 30,and 000 for a banking member Dell corporate EqualLogic issues credit office, for union P6000 credit two to 2 SEAN FOSTER

• • Fostered Led and upgrading Symantec projects data the including and Endpoint operating file level Protection. network systems virtual of conversion machine servers from protection to Windows Microsoft by implementing 2003 Windows to Windows 2008 products Active 2008. such Directory as Evault, and Microsoft converting WSUS and SENIOR STEPTOE NETWORK & JOHNSON ENGINEER LLP, Washington, D.C. July 2001 – April 2009 AMERICAN LIFEMETRIX MVM • • • • • Tracked Projects Contributed Spearheaded Applied Exchange Novell multiple phone servers with little all INC.locations disaster, to McLean, systems 4.WHOLEHEALTH no and technical and 11 INC.included locations 5.downtime to 5 EMC to MASTER to monitored, recovery office to McLean, Microsoft VA corporate and team Exchange SAN prowess migration in Network network transitions, OF to ensuring the as VA hot SCIENCE, include Cisco Windows INC.well office USA site 2003, to Systems equipment. Engineer, of as manage switches Reston, and in EDUCATION, 24/using complete applying domain MANAGEMENT oversee phone Phoenix, 2000 7 Europe, Engineer availability Symantec VA and (and Contractor) and system from remote ADDITIONAL leadership office AZ. maintain Network routers travelling 2003. INFORMATION Microsoft CERTIFICATIONS BackupExec, moves from networks of using Administrator 180+ Windows and Lucent to of EXPERIENCE Windows perform Century CiscoWorks coordination server in SYSTEMS Veritas Rockville, to Exchange, Cisco network, City, maintenance & NT AND NetBackup TRAINING Call and CA skills 4.MD, TECHNOLOGY, 0 SQL, and Manager managed servicing to Chicago, to file Windows Chicago, and and ensure and and the Evault. upgrades IL August more 2003 application IL and technical February backup Unity 2000 locations. July - than Brussels, 2004 1999 and to and 1998 of 1000 servers, functionality 2000 clusters, all – file Windows February – servers Belgium August servers users – June desktops, VMware across across 2000 2003, 1999 2001 along from with A.A.S. IN BACHELOR INFORMATION OF SCIENCE, SYSTEMS UNIVERSITY MANAGEMENT TECHNOLOGY OF ATLANTA INFORMATION WITH SPECIALIZATION BARRINGTON SYSTEMS IN AND UNIVERSITY COMPUTER TECHNOLOGY, NETWORKING 1999 - 2002 1992 - 1997 RIPPON Microsoft Microsoft Microsoft LANDING A.A.S. Certified Certified IN Certified INFORMATION CONDOMINIUM Desktop CompTia Systems MICROSOFT Professional SYSTEMS Support Engineer A+ INNOVATIVE Computer MCSE ASSOCIATION NORTHERN + TECHNOLOGY Technician Internet (Windows AND Service COMMUNITY COMPTIA COMMUNITY (VIRGINIA Windows (Windows 2000) WITH Technician A+ SPECIALIZATION CERTIFICATION COMMUNITY 2000) Microsoft TECHNOLOGY LEADERSHIP XP) CompTia Microsoft LANOP Certified IN COLLEGE TRAINING NT MICROCOMPUTER Network+ SERVICES Certified Certified Systems 1997-Technician Professional Independent Engineer 1998 USAGE January (Windows 1992 (Windows Professional - 2014 1997 NT 2000) - 4.Present 0) BOARD OF DIRECTORS, MEMBER