Customer Service Security
Resume:
William R. Graham
Lake Geneva, WI 53147
EDUCATION / CERTIFICATIONS
Telecommunications/Cabling Installer Boot Camp
Gateway Technical College, Racine, WI 1/25/16 – 4/15/16
Significant courses and certifications included:
BICSI
OSHA 10
IBDN Installation
IBDN Design & Concept
Customer Service Specialist
Belden 726 Copper
Belden 746 Fiber
Ladder Safety
Boom and Scissor Lift Training
PROFESSIONAL PROFILE
Strong background in Contract Security
15 years’ experience, 11 in a supervisory role
Excellent verbal and written communication skills
Extensive public relations and customer service experience
Proven ability to balance the needs of the client as well as the company
TECHNICAL SKILLS
Operating systems: Windows 2000 / XP / Win 7 / Win 8 / Win 10
Operating programs: Microsoft Word, Microsoft Excel, Adobe
CCTV Monitoring programs
Biometrics Access Control programs
WORK HISTORY
Per Mar Security Services, Walworth, WI 6/2015 – Present
Public relations and customer service
Access control
Insuring a safe work environment for employees and clients through roving patrol
Communicating to the client any issues relevant to Kikkoman Foods Inc.
G4S Secure Solutions USA, Milwaukee, WI 5/2014 – 6/2015
Roving Flexible Security Officer throughout the tri-county area
Public relations and customer service
Time management and paperwork
Page 2 ~ William Graham
Whelan Security Services, Brookfield and Hartland, WI 12/2002 – 11/2013
Security Site Supervisor for Thomson Reuters
Wrote and revised as needed the post orders
Payroll and scheduling
Successful training of new officers on site with periodic follow up training
Military Service, United States Navy 2/19/1988 – 8/14/1991
Arial Reconnaissance
Mission Analysis
Honorable Discharge with rank Petty Officer 3rd class
Contact this candidate