Microsoft Office Technical Support

TRENISE RISING

*** ********* ***** **. **** Louisiana 70087 • 504-***-**** *********@*****.***

Overview

• Experience working in fast-paced environments demanding strong organizational and interpersonal skills

• Proactive self-starter dedicated to fulfilling responsibilities

• Strong analytical and problem solving skills

Education

Louisiana State University – Baton Rouge, LA (August 2007 – December 2011)

Bachelor of Science: Business-Finance

Graduated December 2011

Skills

Exemplary written and oral communication skills

Technically proficient in Microsoft Office Suite, Excel, PowerPoint, Access, Outlook, and QuickBooks

Capable of handling multi-phone line system

Able to successfully interact with individuals at all levels of management

Work Experience

Postlethwaite and Netterville-New Orleans, LA (April 2013-April 2016)

Financial Analyst

Review claims submissions and apply completeness criteria to determine completeness of required documentation.

• Review financial statements and Tax Returns to determine the correct methodology to apply in order to evaluate the correct dollar amount the Claim should be awarded.

• Review financial statements in order to provide information to the claimant and other counsel outside the firm.

• Perform regular quality control through secondary review of claim information.

• May include preparation of correspondence to communicate benefit determinations.

• May be required to contact claimant regarding incomplete information required to process claim or request additional information.

• Provides courteous and prompt service to all internal and external customers. Prioritizes and addresses requests and assignments in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.

• Assists co-workers in the completion of tasks and assignments to ensure continuity of service.

• Performs other services as required.

Hub International-Metairie, LA (May 2012-April 2013)

Accounts Payable Associate

Review and process a high volume invoices

Set up invoices for payment and process check requests

Facilitate wire transfers and ACH Payments

Respond to vendor inquiries by email or phone

Make sure that all companies are reconciled and balanced

Assist in month end closing

Eaton Group Attorneys, LLC.– Baton Rouge, LA (May 2009- November 2011)

Legal Assistant

Assist paralegals in creating, updating and filing petitions to be served to debtors

Verify petitions to ensure they have correct payment terms, interest rates and signatures before mailing

to debtors

Ensure funding is received from debtors

Law Enforcement Online (LEO) Helpdesk – Baton Rouge, LA (September 2008-May 2009)

Technical Support Operator

Utilized LEO, a secure Internet-based communications portal for law enforcement, first responders,

criminal justice professionals, and anti-terrorism and intelligence agencies around the globe

Guided members through account setup, issued and reset passwords; assist members around their site

and homepage

Answered large volume of calls from disaster fraud victims and maintained accurate and current records

to submit to the FBI

Contact this candidate