Customer Service Manager
Resume:
Barbara Grace E. Serrano
** ******** **.****. *** Jose Quezon City,
Philippines, 1107
Mobile No.: (639**-*******
Email Add: ***********@*****.***
PERSONAL INFORMATION
Permanent Address : 12 Binhagan St.Brgy. San Jose Quezon City, Philippines, 1107
Birthdate : May 02, 1989
Birth Place : Quezon City, Manila
Height : 5’2 ft.
Weight : 140 lbs.
Sex : Female
Civil Status : Single
Religion : Evangelical Christian
Nationality : Filipino
BENEFICIARY
Beneficiary Name : Serrano, Eduardo
Relationship : Father
Permanent Address : 12 Binhagan St.Brgy. San Jose Quezon City, Philippines, 1107
Tel. No. : (639**-*******
DEPENDENTS:
Father: Serrano, Eduardo Birthday: October 13, 1956
Birth Place: Manila
Occupation: Supervisor
Mother: Serrano, Bernandita Birthday: December 7, 1958
Birth Place: Cebu City
Occupation: Housewife
BROTHERS / SISTERS
Brother: Serrano, Erwin Birthday: December 30, 1978
Birth Place: Manila
Civil Status: Single
Occupation: supervisor
Brother: Serrano, Emanuel Birthday: October 15, 1981
Birth Place: Quezon City
Civil Status: Married
Occupation: House Husband
EDUCATIONAL BACKGROUND
Elementary Year [From] - [To]
School: Star Elementary School 1995 - 2001
Address: Phase 3, Bagong Silang, Caloocan City
Secondary
School: Philippine Christian University -
Union science High School 2001 - 2005
Address: Malvar St., Malate Manila, Philippines
College
Course: Bachelor of Science in Hotel and Restaurant
Management 2005 - 2010
School: Philippine Christian University
Address: Taft Ave., cor. Pedro gil st., Malate Manila
EMPLOYMENT HISTORY
Position: Barista/Shift Supervisor
Company: Rustan Coffee Corporation
Address: G/f Urban Building 405 G. Puyat Ave. Makati City
Date: June 2011 – up to present
Reason for Leaving: Presently Employed
Job Description / Duties and Responsibilities:
Responsible for providing quality food preparation.
Responsible for preparing Blended Beverages
Responsible in preparing Hot Coffee and non-coffee beverages
Responsible in dispatching food and beverages.
Responsible in inspecting, assessing and evaluating the quality of newly delivered pastry and milks.
Responsible in approving / rejecting delivered materials.
Responsible in connecting to customers.
Responsible in providing world class customer service.
Responsible in cleaning tables and chairs.
Responsible in buzzing tables.
Responsible on deploying other barista
Accountable on till funds
Accountable in providing smooth shift
TRAININGS / SEMINARS ATTENDED
Training Center: Philippine Christian University
Auditorium Duration: March 2, 2010
Address: 1648 Taft Ave., Cor. Pedro Gil St., Manila
Title: Job Seeking Skills Seminar-Workshop
Training Center: Philippine Christian University Duration: April 2010 to May 11, 2010
Address: 1648 Taft Ave., Cor. Pedro Gil St., Manila
Title: Kitchen Department
Training Center: Palm Nouveau Training Center
Hostel 1632 Duration: June 21, 2007 to July 7, 2007
Address: 525 Predo Gil Cor. Adriano St. Malate Manila
Title: Housekeeping Department
Training Center: Palm Nouveau Training Center
The Executive Plaza Hotel Duration: July 12, 2007 to Aug. 4, 2007
Address: 525 Predo Gil Cor. Adriano St. Malate Manila
Title: HR Department
Training Center: Palm Nouveau Training Center
Palm Plaza Hotel Duration: Aug. 9, 2007 to Aug. 11, 2007
Address: 525 Predo Gil Cor. Adriano St. Malate Manila
Title: Front of the House Department
SPECIAL SKILLS / INTERESTS
Skilled in food preparation of different assigned dishes.
Skilled in preparing different beverages.
Skilled in major relevant computer applications like MS Word, MS Excel MS Powerpoint.
Well-versed in oral and written English and Filipino.
Experienced in multi-tasking.
Skilled in proper communication.
CHARACTER REFERENCES
Ms. Carleen Castillo
Store Manager
Rustan Coffee Corporation
Tel. No.: (639**-*******
Mr. Mike Tanghal
Assistant Store Manager
Rustan Coffee Corporation
Tel No.: (639**-*******
Mr. Kirk Ramos
Assistant Store Manager
Rustan Coffee Corporation
Tel. No.: (639**-*******
Applicant’s Signature
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