Microsoft Office Customer Service

Jesse Whitson

*** * ****** ***, ******* OR, ***** • 541-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Computer software installation and maintenance professional with experience in customer service, troubleshooting software and technical issues and building personal computers

Certifications include: Apple Product Professional (12/2015-12/2016) and Microsoft Office Specialist (6/2011) Microsoft Office Training License: 8353640 6/2011

Academic background includes course Computer Software and Media Applications and Computer and from Central Oregon Community College

TECHNICAL SUMMARY

Operating Systems: Windows Server 2012, dos 6.0- Windows 3.1-Windows 10 desktop, Citrix, Win Terminal Server, RedHat Enterprise, Fedora desktop, Gentoo, CentOS, Arch Linux, Mac OSX, Ubuntu.

Software: Citrix, Visual Basic 2005, Linux desktop applications, MS Office, Outlook & Exchange server, KDE, Gnome, XFCE, LXDE, Fluxbox, Openbox, Mate, Cinnamon Spybot, McAfee, Norton Internet Security, AVG, Avast, Bitdefender, F-Secure, Webroot, Kaspersky, Trend Micro, Microsoft Baseline Analyzer, Windows firewall, Mozilla Thunderbird, Lynx, perl, Python, studying C++

Hardware: WAN/LAN Switches and routers, Cisco, SAN, RAID, printer / Fax / Scanner technologies.

Network: TCP/IP, Windows file & print services, Linux Samba, O/S tools such as netstat, ethconfig, ipconfig, route, traceroute, ethereal, nmap, openssh, wire shark,

PROFESSIONAL EXPERIENCE

Best Buy Bend, OR

Advanced Repair Agent 3/2016-Present

Administer advanced repairs system wide and maintain data integrity by scheduling backup sequences.

Analyze systems; troubleshoot/diagnose complications; install security to devices to prevent issues.

Verify all software and applications operates and functions correctly and speedily to clients specifications.

Consultations Agent 6/2013-3/2016

Upgrade operating systems ensuring software is compatible and verifying system operation.

Address customer software issues in person and over the phone and provide speedy resolutions.

Provide customer tutorials on major products in order to provide an overview of product features.

Secure copies of customer data to prevent data loss in case of hardware failure or system crashes.

Operations Agent 10/2012-6/2013

Manage shipping and receiving in addition to handling inbound and outbound calls to achieve full customer communication and satisfaction.

Computer Sales Associate 5/2012-10/2012

Sold products directly to customers and provided information on additional hardware and software needs.

Developed product knowledge on mobile devices, laptops, tablets to meet customer needs.

ADDITIONAL WORK EXPERIENCE

5/2004-1/2009 Bend Fire Protection Inc.-Fire Sprinkler Installer Bend, OR

EDUCATION

Colorado Technical University Colorado Springs, CO

Bachelor of Science in Cyber Security Expected 8/2018

VOLUNTEER EXPERIENCE

Library Services Educator, Deschutes Public Library

Conducted seminars on internet surfing, accessing email, and downloading library books to mobile devices along with other basic computer tasks.

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