NOC Engineer

ROLLIE G. DE MESA

**B Lorraine St. Parkway Village, Apolonio Samson, Q.C.

Contact number: 094********/ (02) 366-9460

E-mail: ***************@*****.***

Summary

Over two years of work experience in Information Technology industry.

Good full hands–on experience on physical termination on Cisco Routers and Switches.

Knowledgeable in routing protocols such as EIGRP, OSPF, RIPv2 in a mixed environment of Cisco.

Knowledgeable in switching technologies such as VLAN, VTP, and STP protocols with layer three switching with Spanning-tree Protection.

Know-how to configure Cisco Router, Switch, modem, and network security policy like Access Control Lists.

Exposed in an ITIL organization

Certifications

CCNA Routing and Switching

August 2013 – 2016

CCNP SWITCH

Sept 2016 – 2018

Skills

TCP/IP and subnetting

LAN,WAN and WLAN

Routing protocols (EIGRP, OSPF, RIPv2)

Layer 2 and Layer3 Switching technologies/protocols (VLAN, VTP, STP, HSRP, VRRP, GLBP, Port-security)

DHCP

DNS

BIG-IP F5 Load Balancer

BMC ProactiveNet and ITSM Service Now ticketing system

Work Experience

Seven Seven Global Services Inc. Sept 2015 – Sept 2016

NOC Shadow Operator

Monitoring Enterprise Network Infrastructure 24/7

Performs LAN/WAN/WLAN troubleshooting and Support

Configure Cisco Switches and Routers

Administer F5 Load Balancing

Configure Cisco Wireless Access Points

Manage DHCP & DNS

Liaise with Vendor and Service Providers

Work in an ITIL Environment

Environment Handled: Cisco Catalysts Switches 3750, 4500, 6500 Series, Nexus 5k, 7k,

Cisco Routers, RIP, BGP, EIGRP, OSPF, MPLS,VLAN, Cisco WAVE WAN Optimization, Cisco Prime, Cisco Wireless Devices, F5 Load Balancer, DHCP, DNS, Remedy, BMC ProactivNet, Wireshark, RiverBed, Cacti, Gigamon Sniffer, Splunk, IPAM, Infoblox, Dell Sonicwall VPN, Windows Server, Citrix, Fortinet

I-Plus Intelligent Inc. / Curo Teknika Inc. Nov 2013 – Feb 2015

Fault Management Assistant

Performs first line maintenance and troubleshooting of both data and voice services of PLDT (DSL, IPVPN, FEX lines, DID, DOD, ISDN)

Sending/ dispatching field engineers at last mile for physical testing and on-site checking

conducts end to end testing with field engineers at last mile thru remote access

configuring modems using remote access tools (T2000, U2000)

supervise test and diagnose documentation using Customer Oriented Management and Engineering Toll (COMET v10) ticketing system.

Escalating complex network trouble to specific group.

Educational Attainment

Electronics and Communications June 2008 – May 2013

Engineering

Rizal Technological University

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