Customer Service High School

NANCY F WATSON

*** ****** ******* 843-***-****

Myrtle Beach, SC 29577 843-***-****

Objective: To secure a position within your Company.

Qualifications: Years of experience in Customer Service in the following areas:

Interpreter in the Spanish/English Language

Managing a Computer Lab for the School District.

Testing Programs to process medical forms, operating diverse computer systems.

Accomplishments:

Start as a Keypunch Operator for Allied Financial Services in Charlotte, NC and was promoted to Section Leader.

Lead Manager for the Garland Indpt. Sch. Sys.in Garland, Texas during the trial period to implement computers for the first time in the school system in the U.S.A.

Received several commendations for Excellence in Customer Service at BCBS of SC.

Member of the March of Dimes committee at BCBS of SC and City of MB for 13 years.

Professional Experience:

DHEC of SC Administrative Specialist II 2011 to 2013

Administrating the benefits for WIC recipients and Spanish Translator for the clients.

Kelly Services 2011 to 2012

I was working as a Receptionist in the DHEC facilities at the Conway, SC office.

Stops Inc. and One Call Care and Nikki Int’l Ltd. 2007 to Now

Spanish Translator: Helping the Spanish community with translations, solving multiple language barriers.

Blue Cross Blue Shield of South Carolina in Surfside Beach, SC 1994-2006

Customer Service Rep.: Answering phones to help the patients with their multiple questions in relation to claims with their insurance.

Project Test Coordinator: Preparing the testing of the software to meet the qualifications that the Government wanted from us in a Military Contract.

Education:

Horry Georgetown Technical college 2010-2012

Cetificate for Health Sciences.

Central Piedmont Community College in Charlotte, NC 1974-1976

Attended for 2 years trying to get a Major in Programming.

Lima High School, Lima-Peru South America 1964-1969

Completed High School and graduated with Honors and Diploma

IBM of Lima Peru, graduated with Diploma in Keypunch. 1970-1971

Training:

Knowledge of CPT4, HCPC and ICD9 coding for medical forms.

Billing for hospital forms thru UB92 and HCF1500.

Experience working in medical settings and hospital environment booking appts. . checking patients in and out for their appts.

I possess a Certification as Interpreter/Translator with the SC Education Dept.

Bilingual: Spanish and English

References: Upon Request.

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