Customer Service Microsoft Office

Kevin Sissons

Mobile: 830-***-**** •Houston, TX 77084• *************@*****.***

Summary

Accomplished, dedicated, project-oriented electronics technician offering more than 7 years of electronics troubleshooting at the component level, component installation, systems fabrication, assorted component/electronic assemblies testing, soldering and inspection experience.

A trustworthy team member with the capability to solve complex problems while ensuring production goals are met.

Solid electronic and technical background with experience in grasping leading-edge electronic and manufacturing specific tools alongside any emerging assembly processes.

Technical Proficiency

Electronic Test Equipment: Oscilloscopes (analog and digital), Multi-meters, clamp ampmeters, function generators, Digital probes.

Software: Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), Lenel Integrated Security System, Milestone, Cybershift (payroll program), Oracle.

Education

Associates of Applied Science: Electrical Engineering, 2002 – 2004

ITT Technical Institute – San Antonio, TX 78249

Work History

Electronics Technician, May 2012 – Jul 2016

National Oilwell Varco – 1530 West Sam Houston Pkwy N, Houston, TX 77043

Performed in-depth electrical acceptance testing of completed hardware, including continuity and high potential isolation testing.

Troubleshot and repaired control modules from the field and production at the component level.

Work with both, AC voltage (up to 600 VAC) and DC voltage (up to 1200 VDC).

Repaired test fixtures and other support equipment.

Collaborated successfully with cross-functional development teams to design and manufacture new products.

Designed and built test fixtures for new product and updated and repaired existing fixtures.

Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes.

Lenel Administrator / Assistant Manager, May 2009 – Dec 2011

Covenant Security Services – 270 Remington Blvd Ste B, Bolingbrook, IL 60440

Setup, monitor, tune and administer Lenel integrated security systems.

Provided oversight to 9 security officers while assuring that all posts were filled by scheduling 1600 man hours per month.

Coordinated all subordinate’s efforts in processing over 500 contractors and bulk drivers each month while ensuring that TWIC, HASC and OSHA regulations were followed. Executed corrective actions as required.

Designed and implemented policies, procedures and strategies for physical security, personnel security, contract security, CCTV systems, access control and customer service for Covenant Security Systems and its client.

Directly oversaw the security badge issuing process.

Tier 1 Call Center agent, Jan 2008 – Apr 2009

2Wire (AT&T Uverse) – 14829 Bulverde Rd, San Antonio, TX 78247

Effectively managed a high-volume of inbound and outbound customer calls.

Interpreted, analyzed and solved complex AT&T Uverse hardware/software customer service issues.

Informed users about precautionary measures for numerous frequently arising system concerns.

Supported and maintained call center policies, standard operating procedures and training documentation.

Kevin Sissons

Mobile: 830-***-**** •Houston, TX 77084• *************@*****.***

Analyzer, May 2004 – May 2007

Continental Automotive – 3740 N Austin St, Seguin, TX 78155

Analyzed and repaired defective Cummins Diesel engine control modules during their manufacture.

Repaired and returned to inventory thousands of dollars of rejected product that had been sitting on the production floor for as long as a year.

Assisted maintenance technicians in ensuring the production lines are operating at full capacity by constantly providing accurate observations as to any problems that may occur.

Leveraged problem solving skills in dealing with issues that included flaws in solder, component placement and laminated multi-layered circuits glued to aluminum rigidizers.

Played key role in resolving technical production difficulties.

Worked overtime hours often with fellow engineers onsite to assist with any technical problems.

Senior Airman/Munitions Maintenance Specialist, June 1979 – March 1983

United States Air Force

Verified the maintenance, storage and transportation of non-nuclear munitions via the operation of various heavy military vehicles.

Achieved the rank of E-4 and received an Honorable Discharge after 4 years of active duty.

Received the following decorations: Marksmanship Ribbon, Unit Excellence Ribbon and Air Force Training Ribbon.

Certificates/Training/Credentials

SCR Maintenance Course – Ross Hill Intermediate (SCR Controls and Generator Controls)

Received certificates for Access Control Essentials and Digital Video for the Lenel Onguard Program.

Acquired a TWIC card and a Merchant Marine Credential

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