Customer Service Sales

Eliza Filicetti

** ******** ****, ***********, **, M1M 1L4

647-***-**** *.*********@****.***

HIGHLIGHTS OF QUALIFICATIONS

Proven customer service and sales experience with positive impact on engaging customers, promoting sales and establishing trust for repeat business

Effective problem solver with a passionate commitment to achieve individual and team goals

Smart Serve Certified

Enthusiastic, positive attitude, organized and well developed communication skills

Able to multi task with emphasis on prioritization

Proficient in Microsoft Word, Mac and PC programs with excellent keyboard skills

EMPLOYMENT HISTORY

Fitness Trainer Feb 2016 – Present

Fit4Less

Greet members with friendly demeanor

Cleaning fitness equipment

Selling memberships to potential members

Greeter/Wait Staff Apr 2015 – Dec 2015

Scarborough Golf & Country Club, Toronto

Greet guests with friendly demeanor, advising of all amenities and guiding them to their table

Collaborate with kitchen staff, colleagues and management, to ensure guests expectations are fulfilled

Respond immediately to all concerns, inquiries, complaints, in tactful discretionary manner, offering quick resolution to customer satisfaction

Organize event planning arrangements, following detailed instructions on banquet set up and cleaning up once event is completed

Hostess Jun 2014 – Apr 2015

The Stone Cottage, Toronto

Coordinated reservations, greeted guests, advised of daily specials and provided options on seating arrangements

Assisted wait and kitchen staff during busy periods, attending to assigned duties as required

Ensured children, guests with special needs and seniors were offered applicable discounts or special seating arrangements

Cast Member Dec 2013 – Mar 2014

Alliance Cinemas-The Beach, Toronto

Responsible for closing & opening of theatre, attending to operational requirements

Recorded, counted cash balance at end of each shift to ensure accuracy and accountability

Maintained clean and safe work environment, replenishing supplies and condiments

Cashier Summer 2013

Athens Café & Pastries, Toronto

Operated cash register, cleaned tables and attended to customers in very busy environment

Recommended pastry options to customers, advised of ingredients, pricing, and bulk discount

savings

Built rapport with customers and successful in up selling food items through friendly positive demeanor

Cashier/Server Sept 2012 – 2013

Ted Reeves Community Arena, Toronto

Handled all cash, debit transactions, ensuring accurate cash balance and safely securing cash at end of day

Opened and closed refreshment booth, maintaining professional and clean appearance at all times

Receptionist Oct 2010 – Aug 2013

Strawberry Fields Spa, Toronto

Planned, organized and implemented innovative Customer Appreciation events supporting Leukemia and Lymphoma fundraising and Jade Kade Jewelry show

Scheduled and modified appointments for customers, coordinating with spa staff to minimize wait time

Answered telephone calls, provided information on services offered and applicable pricing options

Cashier Summer 2009-2012

Pizza Nova(CNE), Toronto

Served multiple of customers simultaneously, ensuring correct order was processed

Motivated customers to buy from concession booth by calling out special pricing deals and using humor resulting in effective sales results

EDUCATION

Special Event Planning Diploma 2013-Present

George Brown College, Toronto

Business Marketing Diploma 2013

Centennial College, Toronto

High School Diploma

Notre Dame Catholic Secondary School, Toronto

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