Auto Appraiser

Jon Edward Holland

*** ******** ****, ******** ***** 75032

Phone 972-***-**** *************@*****.***

Work Experience

**** – Present: Travelers Insurance Company Richardson, TX (local claim office)

Auto Physical Damage Appraiser/Adjuster

Assist vehicle owners at every step of the auto claim process

Inspect damaged vehicles and complete accurate, cost-effective repair estimates to ensure correct repair/total loss assessment

Collect, analyze and compile data required to obtain equitable vehicle valuations

Explain repair/total loss processes to customers and, when applicable, achieve total loss settlement

Re-inspect vehicles (as needed) for supplemental damage while managing severity and contributing toward timely completion of repairs

For applicable first-party “wholly-owned” claims, serve as adjuster by investigating facts of loss, confirming/applying appropriate coverage, issuing payment, managing rental and achieving the best possible outcome for each claim

Establish and foster positive professional business relationships with collision repair facilities

2003 – 2005: Unitrin/Kemper Insurance Company Dallas, TX

Auto Physical Damage Estimate Reviewer

Reviewed repair estimates written by non-DRP collision repair centers and negotiated use of appropriate alternate parts and agreed cost of repair

Audited adverse carrier estimates submitted for subrogation and provided written reports to adjusters

Reviewed approx. 1,100 estimates totaling $1,250,000 between 10/2003 and 02/2005 resulting in a total savings of approx. $130,000

2002 – 2003: NextStage Entertainment Grand Prairie, TX

Group Sales Manager

Oversaw all aspects of group ticket sales related to multi-venue entertainment facility

1998 – 2001: Dallas Symphony Association Dallas, TX

Group Sales Manager

Oversaw all aspects of group ticket sales including market research and patron event planning

Served as liaison between DSO and Myerson Symphony Center staff during DSO performances

1993 – 1998: Tucker Electronics Garland, TX

Photographer/Advertising Assistance

Responsible for the creation of all photographic material required for sales catalog production

1985 – 1993: United States Navy Worldwide

Non-Commissioned Officer E-5/PH2 (Photographer)

Education & Training

Travelers Insurance Skill Schools I, II & III, & Chief Frame School, 2005 – 2007 Windsor, CT

Vale National Training Center Auto Estimatics, 2003 & 2004 Arlington, TX & Mechanicsburg, PA

Cedar Valley & Richland Community Colleges, 1993 – 1995 (various courses) Dallas & Lancaster, TX

L. V. Berkner High School (diploma) Richardson, TX

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