Medical Assistant Manager

Rosales, Erica

***** ***** ****** **. ****,TX ***49 832-***-**** ***********@*****.***

Objective

A highly talented, deeply driven and fluent in Spanish and English with vast experience with performing routine screening, various technical supportive services, medical clerical duties and other tasks as assigned; looking for a medical facility in which I can utilize my skills and training, where there will be room for professional growth and advancement opportunities.

Education

GENERAL EDUCATION DEGREE 06/2005

MEDICAL ASSISTANT PRGRAM 11/2004

Skills & Abilities

Over 8 years of experience in a medical facility

Overall excellent clerical performance as well as computer knowledge

Exceptional ability to understand and relate to special health needs and problems of a diversity community

Outstanding ability to interact effectively with other employees in all levels of the organization as well with the general public

Terrific ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Experience

SENIOR MEDICAL ASSISTANT HOUSTON METHODIST WILLOWBROOK HOSPITAL 04/2016 - PRESENT

Provides care to patients visiting the clinic under the direct supervision of a physician or nurse/clinic manager. Triages patient concerns on-site or via telephone/email consults. Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, wt, and ht), and records information on patients` charts. Reports observations, conditions and problems of patients to the physician or nurse. Records care administered according to established procedures. Obtains and consults results of diagnostic testing with physician. Relays physician instructions regarding care to patients. Assists physician with technical/surgical procedures in the room including preparation. Prepares treatment rooms for examination of patients. Assists with maintaining equipment and supplies. Follows channels of communication with co-workers for effective problem solving. Maintain relationships within the department and multiple departments, including but not limited to cross-training with scheduling and pre-op. demonstrates the components of the ICARE values statement and Service Pride. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Completes all hospital required and job-related in-services and applies the information as needed. Performs other duties as assigned.

MEDICAL ASSISTANT MD ANDERSON CANCER CENTER IN KATY 03/2014 - 02-2016

Assists with patient examinations, treatments and procedures. Assists nurses with preparing clinics for the day.

Prepare exam rooms prior to patients’ arrival. Escorts patients into the room along with required paperwork to facilitate clinic visit.

Obtains vital signs and prepares patients for physician's care. Notifies nurse of abnormal parameters.

Documents accurately in the medical record patient care entries and completed lab work.

Reviews and sorts incoming lab results and forwards reports for review. Collects and transports laboratory specimens. Instructs patients as to test preparations according to planned procedure.

Escorts patients from the room at the end of the visit and answers clearly and professionally any questions the patient may have. May have to assist in transportation issues, including but not limited to pushing patients in wheelchairs/stretchers, helping patients move from wheelchair to table.

Cleans, stores, prepares and coordinates maintenance of medical equipment. Maintains inventories of medical supplies. Stocks exam rooms with required levels of supplies. Reports any equipment in need of repair/maintenance to Nurse Manager, CAD or CBM.

PATIENT SERVICE COORDINATOR MD ANDERSON CANCER CENTER 02/2012 – 03/2014

Schedule patient visits, physician appointments, diagnostic test, procedures and treatments in CARE system. Interpret and coordinate physician orders. Communicate pertinent information regarding appointments, scheduling, counseling to patients, families, physicians, team members, and other patient care areas. Prepare and maintain appointment templates and/or patient records, advice patients and family members of available services. Receive multiple telephone calls from patients, respect and maintain patient confidentiality. Attend departmental meetings and in-services regularly. Demonstrate awareness and concern for patient safety.

NURSING ASSISTANT MD ANDERSON CANCER CENTER 03/2010 – 03/2012

Assisted nursing staff. Responsible to delegate patient care daily assignments. Rooming and vital signs. Maintain environment in a clean, safe and orderly manner. Assist Physician in various procedures as pelvic exams, papsmears, leep procedures and various types of biopsies. Make sure everything was stocked and maintain unit and patient supply room.

PATIENT CARE TECHNICIAN PEOPLES COMMUNITY HEALTH CENTER 10/2007 – 03/2010

Worked in various areas in the clinic such as Family practice, Pediatrics and GYN clinic. Took a role of various duties as in greeting patients, taking doctor’s orders from EPIC system, checked in and out patients, vital signs, inputting patients history, making appointments for any specialty clinics with referrals and answering multiple phone lines. Interpreting for physicians and familiar with medical terminology. Took bilingual test for pay differential and passed test.

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