Customer Service Sales

INSIYAH HASTA Tel: 416-***-****

** ******** ********, ******, **, L4G 3N4 *******@*****.**

Experienced dedicated, resourceful, Quick Learner, Multitasking, excellent interpersonal skills, Patient, Communication skills, Initiative/Self Management, Flexibility/Adaptability and Teamwork, extensively trained within the Airline customer service industry, with Multiple Language, Reception, Clerical and Administrative skills.

SUMMARY OF QUALIFICATIONS

3+ Airline customer service agent experience, plus communication, team work

Well trained in qualities of Communication, Initiative/Self Management, Flexibility/Adaptability

Experienced in various departments of the airline

Experienced in various airlines reservations and airport systems

Ability to recognize and deal with different cultures and background

Check-in passengers, 100 at a time to different destinations, plus dealing with IRROPS

Stress free handling of on time, departure control of oversold flights at the departure gate

Call centre experience, with 50 to 80 calls per day

Excellent Communication Skills, with Polite & Efficient telephone manner

Proven ability to prioritize, show initiative and work independently

Ability to quickly resolve issues in a tactful manner, with time playing as a main factor

Ability to exercise confidentiality, discretion and good judgment in dealing with clients and team members

Performed payroll functions on a intermediate basis

Demonstrated problem solving and decision making skills and basic numeric skills

Proficient in English, Hindi, Urdu, Gujarati, Arabic, Working knowledge of Persian, German, Studying French.

Proficient in various computer software, Word, Excel, Outlook, etc.,

WORK HISTORY

Customer Service Plant Works Canada Post 2015 -

Customer Sales and Service Agent Sunwing Vacations 2015-2016

Customer Sales and Service Agent: Air Canada 2014- 2015

Administrative and Reception MoneyWi$e Financial 2012- 2013

Customer Service Agent KLM 2010-2011

EDUCATION

Bachelor of Commerce University of Mumbai 2008

Diploma in Computer Science BITS 2008

Diploma Basic Payroll Seneca College 2006

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