Sales Assistant
Resume:
Melanie Reynolds
**** ***** ***** ********* ****., SW
Atlanta, GA 30310
*************@*****.***
Summary of Qualifications
Experienced Executive Assistant/Legal Assistant, maintaining complex filing system for diverse cases, coordinating witness appearances, tracking acquisition of subpoenaed information, eager to bring my skills and expertise into a positive work environment to help enhance the success of the company. In current position, I coordinate the operational activities of the office. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
A visionary leader with the ability to drive growth and overcome challenges to meet the needs of the organization.
Confident professional, who applies strong, organizational skills to maintain order and bring multiple projects to completion, with strict deadlines.
Possess excellent communication skills; ability to manage and mentor staff in a remote setting, disseminate and deliver complex information to professionals at all levels.
An effective communicator, adept in interacting with clients and team members to clearly convey information.
Quick learner, proficient in Word Perfect, Microsoft Outlook, PowerPoint, and Internet Navigation tools.
Key Skills
Filing, Microsoft Excel, Office Equipment Management, Excellent Customer Service skills, Data Entry, Meeting & Event Planning, Problem Solving, Computer Operations, Heavy Scheduling, Making Travel arrangements, Portfolios, High volume of phone calls, VPK Emergency Literacy, Inventory Management. Focused, decisive and straightforward; establish clear initiatives, identify and improve critical processes to
maximize results.
Experience
Sales Assistant/ Human Resource Executive (Cemetery)
Arlington Memorial Park February 2015-Current
201 Mount Vernon Highway, Sandy Springs, GA 30328
Assist the Sales Manager, as well as Office Manager with daily administrative duties. Oversees processing of all accounting support functions including but not limited to:
oCollections of all accounts receivable
oVerifications and payments of all accounts payable invoices
oControls of receipt and deposit of cash payments received
oMaintains petty cash account and disburses the same in accordance with company policies and procedures
oReconciliations of all accounts
oCash advance checks
oSame Day Check requests
oBank deposits
oVerifies/audits cash disbursement reports
oTracks Capital Expenditure Authorizations (CEAs)
Orders supplies for the office and completes inventory counts
Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
Schedules incoming orders and drivers for the ambulate service
Completes various funeral/cemetery reports and files accurately
Supports Sales as necessary requiring an understanding of JD Powers
Assures compliance with all Company policies and procedures to include
oSarbanes Oxley (SOX) audit
oDiversity University (DU) training
oInterment Verification Training (IVT) audits
oDay Sales Outstanding’s (DSO) related to financial and administrative areas.
Assists in preparing and/or overseeing all funeral/cemetery-related forms
Reviews time cards and administers corporate payroll policies and procedures
Administers local Human Resources (HR) processes such as completing Payroll forms, processing new hire paperwork, benefits enrollment forms, background checks, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.). Not applicable in Canada.
Ensures all new associates receive new hire orientation
Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
Maintains vehicle records/licenses
Processes expense reports
Updates General Price Lists (GPLs)
Manages all Alarm Systems (codes, working order, etc.)
Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed
Coordinates daily activities with business unit as well as other departments
Trains associates in the proper administration of policies and procedures
Services customers by interacting with families in a professional and compassionate manner
Maintains and updates customer records
Updates company website with current obituaries and ensures obituaries are placed in newspapers
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
Behaves in a supportive way to enrich the work environment
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
Performs other duties as assigned
Scheduling Secretary (Liability)
Conroy, Simberg, Ganon, P.A. October 2012-2014
1801 Centrepark Drive East, West Palm Beach, FL 33401
Coordinating events on multiple attorneys' and Judge's calendars in over 500 active files
Solely responsible for scheduling depositions, hearings, appointments for 7 attorneys
Duties included clearing dates, scheduling appointments and confirming and/or cancelling appointments.
Drafting Notices of Depositions Subpoenas and Hearing for attorneys
Responsible for obtaining all scheduling requirements by individual Judges, in their division.
Communicating daily with attorneys, office staff and Judicial Assistants to set cases for trials and or for hearing.
Following strict guidelines imposed within the division I was working within (1st Party/Liability)
Scheduled my team of attorneys, secretaries, and paralegals calendar meetings.
Worked hands on with all our clients, managed all scheduling matters within the firm.
Answered a high volume of phone calls, to address all scheduling matters from opposing counsel.
Set up mediations, as well as drafting the Notices for all parties.
Worked with Court Reporter offices as well as a number of mediator offices, to schedule accordingly.
Executive Assistant Director
Atkins Tender Loving Care August 2010-October 2012
1133 West 10th Street, Riviera Beach, FL 33404
Executive Assistant
Answered high volume of phone calls, while executing daily office responsibilities
Complete monthly reimbursement reports
Maintained children health files and records
Order classrooms and office supplies
Meet and greeted the visitors and parents seeking care for their children
Registered parents and families for the cameras system, so they could view their children throughout the day.
Monitored classroom cameras and videos
Enrolled new students and conducted parent orientations
Assisted staff with their daily needs and human resource support
Conducted tours of the facility
Scheduled the school monthly activities and field trips
Maintained the office area by keeping it organized and cleaned daily
Kept and recorded in a system, the daily attendance of each child enrolled in the school
Human Resource Assistant
Administered monthly student assessment reports
Charged accounts/Put in payroll for staff
Lead Teacher/ Assistance Director
International Kids Zone January 2005-August 2009
2400 North Haverhill Road, West Palm Beach, FL 33401
Prepared teaching aids for motivational and implemented strategies to engage students in active learning.
Scheduled appointments for Parent Teacher Conferences
Developed monthly and weekly lesson plans based off of thematic themes.
Incorporate learning modules principles into classroom and individual instruction.
Implement technological approaches to subject material. Research educational resources on the Internet
Filled in for director as needed
Answered high volume of phone calls
Data entry of children’s health files and records
Monthly reimbursement reports for funding agencies
Maintained the basic office duties: filing, enrollment and staff requests
Education
Palm Beach State College, Lake Worth, FL, Director’s Credential (Childcare) 2011
Westwood College, Lake Vista, Atlanta, Ga., working towards Bachelor Degree in Criminal Justice 50 hrs (transcript furnished upon request) 2009
Florida Memorial College, Miami, FL, 120 CDA Equivalency, 2002
Forest Hill High school, Lake Worth, FL, High School Diploma, 1998
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