Technical Support

*** ******* ***, ******** *******, IL *****

630-***-**** • ****.*.******@*****.***

JOHN ANTHONY WEYAND

WORK EXPERIENCE

Modis, Chicago IL – Contractor for Zurich Insurance Company Ltd 3/2016 - 8/2016

Client Support and Installation

Technical support for new users migrating to MS Outlook from Lotus Notes

Closing 10-20 tickets daily utilizing company’s ticketing system

Assist mobile users via remote access software

Provide deskside support for onsite clients

Support Windows 7 and MS Office clients

Responsible for new PC builds and data migrations

Update training documents for pc rebuild install technicians

Insight Global, LLC, Rosemont, IL – Contractor for HP International

Field Technician 5/2015 - 9/2015

Exclusive support for six local MetLife facilities.

Provided Help Desk and Break/Fix support for MetLife HP users.

Traveled to and provided Break/Fix support for unlimited companies who use HP laptops and desktops.

Image/Reimage and deploy new laptop and desktop workstations; data migration from old systems to new.

Ensured replacement parts were returned within set time frame

Computer Sciences Corp, Libertyville, IL – Contractor for Motorola Mobility

System Administration Professional

EC Certification Test Lab Manager

5/2007 - 6/2014

5/2006 - 5/2007

Managed the installation and administration of Master, Media, client servers and remote global site backups for Unix, Linux, Microsoft, and EMC storage systems.

Provided installation, backup support and data migration for overseas Motorola Mobility and Motorola Solutions.

Responsible for storage and backup, including Bare Metal Restore, of engineering servers for six US Motorola sites.

Managed supply planning and short-term forecasting for Motorola Mobility sites.

Meet with vendors. On-site contact for service techs and hand on touch labor for hardware equipment

Prepare and post 9 monthly billing reports; maintain asset inventory spreadsheets of data centers

Installed and maintained Intel, SUN and Dell servers with Windows Server 2003 and Linux RHEL 5.

Responsible for comparative analysis between test and control machines in lab environment, as well as publication of findings to Motorola’s QC team.

Added new computers to network utilizing Active Directory

Created and maintained test procedure documents posted on Motorola’s website

Managed supplier relations and test hardware acquisitions with Intel, SUN, Dell, IBM, HP and nVidia.

BancTec Computer Service, Elk Grove Village, IL – Contractor for Motorola Mobility

Senior WAN/LAN Network Engineer

4/2003 - 5/2006

Provided 3rd level solo support for 2 Motorola buildings of 500+ end users plus 5000+ remote users.

Provided Help Desk and Break/Fix support for Dell, HP, Compaq, and IBM users.

Provided Help Desk support for switches, routers and circuits at local and remote offices.

Image and deploy new laptop and desktop workstations; data migration from old systems to new

Supported email including Lotus Notes, Outlook and Google mail

Manage and create login scripts utilizing Enterprise Administrator.

Responsible for conducting benchmark testing on new software in beta, documenting results, and creating subsequent training manuals.

John Anthony Weyand

Hutter Trankina Engineering, Wayne, IL

IT/Designer/Help Desk

8/2002 - 2/2003

Established guidelines for determining software/hardware compatibility and documented for organization wide distribution.

Maintained Cisco routers and switches. Addressed connectivity issues utilizing Netscout’s Packet Sniffer.

Coordinated and updated user requirements in accordance with existing and projected computer capacity and capabilities. Rebuilt and distributed PCs in a multiple-OS environment; implemented XP Professional rollout organization-wide. Designed and implemented user group policy methodologies.

Performed scheduled disk maintenance on servers and ran NT 4.0 Server backups, recovering data as necessary.

Worked with suppliers and independent contractors to create and maintain documentation drawings. Managed related RFP bids and early permit phases through final construction and project completion.

Created and tracked bills of material using various spreadsheet and database programs.

Stuart K. Jacobson & Associates, Northbrook, IL

LAN Analyst/CAD Manager

4/2000 - 6/2002

Acted as the primary network architect in charge of managing the LAN in a multiple-OS environment, implementing technical solutions, and overseeing customer support.

Maintained antivirus, backup, hardware, software distribution and licensing.

Designed and implemented OS group policy methodologies for all systems on the network.

Developed and executed security plans, concept of operations, and documents for enterprise-wide info systems.

Executed installation of and managed web-based e-mail service.

Established, managed, and maintained the CAD environment.

Molex Corporation, Lisle, IL

LAN/IT Specialist

8/1999 - 12/2000

Installed and maintained software on 220 workstations and 8 servers.

Utilized software pushes to upgrade intranet work stations OS’s, firewalls, and

Performed a variety of help desk functions, including answering trouble calls and interacting with the staff on a daily basis. Documented resolved issues.

Set up and supported multiple departments with software, operating system, network, and hardware issues. Provided Tier 2 and Tier 3 technical support to onsite and remote locations.

LEADERSHIP & SKILLS

Responsibilities: Set up and managed Veritas NetBackup 7.5 environments for five US Motorola Mobility sites plus overseas assistance. Developed experience with large scale deployments of desktop/servers and programming.

Duties: Server and LAN hardware configuration; Application installation and configuration; Creating detailed reports. Maintaining asset inventory of data centers. Multi-tier customer and technical support. Managed outsourcing vendors and developers

Networking: Tape Backup, Switches, Routers, DHCP, TCP/IP, Ethernet CAT5, Firewall, Anti-Virus, TCP/IP and various other protocols

Certifications: Dell Precision and Latitude Laptops and Desktops; A+ Certified Computer Technician. HP Laptops and Desktops

Individual Courses or Classes: Symantec Veritas NetBackup. EMC NAS/SAN Management, Solaris

Hardware: Sun, IBM, Dell, HP, EMC Symmetrix, NetApp SAN and NAS

Operating Systems: Solaris 8, 9, and 10, Linux Red Hat, MS Windows 10, 8, 7, 2008, 2003, XP Pro

Software: Veritas Enterprise NetBackup 7.5x, 6.5x, Office 365, 2016, 2010, 2007, Lotus Notes, Symantec Anti-Virus

EDUCATION

College of DuPage, Glen Ellyn, IL

Computer Sciences, CAD Design, HTML Coding, Visual Basic, and dBase

Elgin Community College, Elgin, IL

Time Management

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