Customer Service Manager

Valerie Ann Montoya

**** ********

Albuquerque, NM 87120

Cell Phone 505-***-****

Email: **************@*****.***

OBJECTIVE

To be considered for available employment in the work force that would enhance any corporation according to my experience.

WORK HISTORY

Cashier/Customer Service, Home Depot 200 Eubank, Albuquerque, NM 87123 Dates of employment 10-06-2015 to 03-01-2016.

Job duties: Follow the standard checkout process to ensure fast checkout, Remove small items from the customer’s cart, Invite customers into your lane and meet customers in the aisle when available, Learn to recognize that a line is anything more than one customer checking out and two more waiting, Notify the Head Cashier whenever lines form, Provide customers with friendly service, Offer a friendly greeting, smile and make eye contact with customers, Let customers know you will assist them shortly if helping another customer, Thank each customer by saying, "Thank You for Shopping The Home Depot." Assess the customer’s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors, Give customers your full attention throughout the transaction, Process all transactions, Follow the standard checkout process to ensure accuracy and to prevent shrink, If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding, Follow SOP regarding cash handling procedures, including Self-Checkout, Monitor all entrances and exits, request proof of payment when necessary.

Mr. Miguel Cole- Assistant Store Manager for Home Depot 505-***-****

Office Manager/Customer Service, YDI/New Mexico Help. 6900 Gonzales SW, Suite E Albuquerque New Mexico, 87121, Dates of employment 01-13-2014 to 05-01-2014 505-***-**** (A lady by the name Rose took over the position due to Mr. Gallegos fatal bike crash) YDI 505-***-**** (Temp Job)

Job duties: Manage all office duties that pertain to all YDI clients that needed to perform community service and any other social needs, data entry into company data base, welcome and assist with all walk in clients, communicated with Metro court and other social service agencies regarding clients and hours performed for community service, basic reception duties including answering phones, filing, faxing, making copy’s, responding to emails, assist with monthly and quarterly reports, and provide clients with any additional resources throughout the community.

Ted Gallegos- Supervisor. 505-***-**** Merlinda Aragon 505-***-**** NM Help

Technical Support/Customer Service, T-Mobile Call Center. 3958 Jefferson St. NE Albuquerque New Mexico, 87109, Dates of employment 07-01-2011 to 09-01-2012 1-800-***-**** ID 863312

Job duties: Assist customer with any technical questions or issues over the phone in a timely and courteous manner. Walk customer through troubleshooting device issues as well as educating them about the functions and maintenance of the wireless device. Assist with settings for mobile broadband services and network issues. Expertise interactions with T-Mobile customers for troubleshooting and technical support, Able to demonstrate multitasking, multiple windows and emails while providing JD powers customer service over the phone, Excellent keyboarding proficiency and use of automated systems, Throughout my daily customer interactions I provide stellar verbal and written communication skills, which always leads to one call resolution, Strong problem solving skills, and I have the ability and skills to thrive in a lively working environment and multitasking. Raquel Aragon- Supervisor. 1-800-***-****

Customer Service & Problem Res Rep 11, Convergys / AT&T. 6301 Jefferson St. NE Albuquerque New Mexico, 87109, Dates of employment 07-21-2008 to 05-01-2010 1-800-***-**** Company Code #10274

Job duties: Assist customer with any bill inquiries and set up customers with payment plans. I answer/ direct multiple phone calls to fully resolve the customer concerns. Deliver world-class customer service and build customer satisfaction and loyalty, Provide effective and timely resolution of a range of customer inquiries strive for one call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes, Strike a positive and cooperative tone with both customers and coworkers, Demonstrate best judgment in the disbursement of adjustments and credits, Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

David Bryer –Supervisor. 505-***-****

Cashier/ Customer Service Associate, Lowes, 2001 12th street Albuquerque New Mexico 87102, Dates of employment 09-17-2007 to 04-2008 505-***-****

Job duties: Greeted incoming patrons, cash handling, answered/directed multiple phone calls, and sales. I worked with customers to provide the highest level of customer service so that they would be fully satisfied with their experience at Lowe’s.

Mario Barrera – Manager 505-***-****

EDUCATION

CNM, Albuquerque New Mexico August 2005-2007 prerequisites for nursing degree.

CNM Albuquerque New Mexico August 2013-present.

Major-Business Management (ongoing)

High School, Albuquerque High School, Albuquerque New Mexico (2001-2005) Diploma

REFERENCES

Mr. Miguel Cole 505-***-**** Assistant Store Manager at Home Depot

Antoinette Moore 505-***-**** University of New Mexico

Merlinda Aragon 505-***-**** New Mexico Help

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