Customer Service Manager

Michaelangelo Walker

Lindenwold, NJ

**********@*****.*** - 609-***-****

WORK EXPERIENCE

Security Officer

L3 COMMUNICATION - Camden, NJ

BASIC PATROLLING, REPORT WRITING, INCIDENT REPORTING WHEN SOMETHING HAS

OCCURRED. ALSO BIKE,VEHICLE, AND WALKING WAS APART OF HOW PATROL METHODS WERE

ACCOMPLISHED. WE ALSO HAD TO MAINTAIN A TOP SECRET CLEARANCE BASED ON THE AREA

AND THE INDIVIDUALS YOU CAME IN CONTACT WITH. SECURING THE GROUNDS ENSURING STAFF

AND CUSTOMERS WERE SAFE UPON ARRIVAL AND DEPARTURE.

Service Advisor

Firestone Complete Auto Care - Clementon, NJ - September 2014 to January 2015

OVERALL RUN OF THE STONE AS A LEAD IN MANAGEMENT ALONG WITH SAFE COUNTS, ARMING

THE ALARM SYSTEM AT NIGHT, HELPING CUSTOMERS CHOOSE THE CORRECT PRODUCTS FOR

THEIR NEEDS. DELEGATING JOBS TO STAFF ON HAND AND COMPLETING ALL SCHOOLS NEEDED

TO RUN A STONE OF MY OWN.

Store Manager/Sales

FAMILY DOLLAR - Woodbury, NJ - September 2011 to September 2012

BASIC HIRING, SOMETIMES FIRING STAFF, TRAINING STAFF IN SECURITY METHODS,

REPLENISHMENT OF ALL STANDARD ITEMS WITHIN THE STORE, ENSURING THAT ALL MY STAFF

HAS ALL THE CORRECT BENEFITS, ENSURE THAT THE CORRECT PAY AND RATE ARE LOADED INTO

THE COMPANY FILES, SAFE COUNTS, DEPOSIT DROPS, BANK COUNTS, AND MORE

EDUCATION

16-CERTIFICATIONS in EMERGENCY MANAGEMENT OPERATIONS

FEMA SELF STUDY COURSE - EMMITTSBURG MD

2011 to 2013

COUNTER TERRORISM

American Military University - CHARLESTOWN WV

2010 to 2012

CERTIFICATION in LAW ENFORCEMENT/ CLERICAL

Career Development Institute - Voorhees, NJ

1993 to 1994

CERTIFICATION in COMPUTER DRAFTING

GCIT - Sewell, NJ

1990 to 1992

SKILLS

Management, (10+ years), Clerical (10+ years), Customer Service (10+ years), Communications (10+

years), Leadership Development (10+ years), Recruiting (10+ years), Counseling (10+ years), SECURITY

TRAINER (10+ years), Law Enforcement (2 years)

MILITARY SERVICE

Service Country: United States

Branch: US ARMY

Rank: E1

July 1979 to August 1981

WEAPONS TRAINED, TRACK AND GROUND MOUNTED MORTAR GUN, TOP SECRET TRAINING IN

SECURITY OF AN AREA, CROWD CONTROL IN RIOT GEAR AND IN GAS MASK ATTIRE. AND MORE

Commendations:

CAMDEN COUNTY MEDAL, 80,100,200 MILE WALK RUN, PRESIDENTIAL CITATION WITH CLUSTERS,

AMERICAN INFANTRY AND FRENCH FORTEGE, AND THREE MORE MEDALS I AM RECEIVING THIS

MONTH OF AUGUST.

AWARDS

BOWLING

January 1994

I HAVE A BOUT 60 DIFFERENT AWARDS EARNED BY MYSELF STARTING IN 1994, I'VE ALSO RECEIVED

DIFFERENT LOCAL COMMUNITY AWARDS

CERTIFICATIONS

VENDERS

January 1992 to Present

BASIC BUYING AND SALES

DRIVER LICENSE

June 2013 to June 2017

BASIC DRIVING ALONG WITH AND ENDORSEMENT FOR MOTORCYCLE

FEMA 16 CERTIFICATIONS

August 2002 to Present

ALL CERTS PERTAIN TO EMERGENCY MANAGEMENT OPERATIONS

TWIC / TRANSPORTATION WORKERS IDENTIFICATION CARD

August 2012 to June 2018

CARD ALLOWS YOU TO WORK IN AND FOR THE FEDERAL GOVERNMENT OR AT ANY AIR PORT AS

A TRANSPORTATION SECURITY ASSOC.

LAW ENFORCEMENT / CLERICAL

June 1994 to Present

YOUR BASIC LAW ENFORCEMENT CERTIFICATION THAT SAYS YOU HAVE AND COMPLETED

COURSES THAT WILL ALLOW YOU TO APPLY FOR POLICE ENTRY LEVEL JOBS AND IMPROVE ON

KNOWLEDGE BY FURTHER TRAINING THROUGH THE ACADEMY.

GROUPS

COAST GUARD AUX.

August 2010 to Present

BASIC MILITARY TRAINING FOR BOAT INSPECTIONS

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